Senior Director - UK&I Payroll Managed Services



Salary:
Competitive plus Bonus and Benefits



Location:
UK Remote

Permanent,Full Time

The Vacancy

IRIS MPSis seeking an experienced and dynamic Senior Director (Level 8) to lead andexpand our payroll operations across UK and Ireland (UK&I). This is an exciting opportunity to develop your career in a fast paced and influential position.

You will possess extensive knowledge of payroll management, customer service, and team leadership. This role requires a strategic thinker with strong operational skills, a passion for customer service, and a commitment to innovation.

Key Responsibilities

As the Senior Director, Managed Payroll Services UK&I, your responsibilities will include:

• Develop and implement strategic plans for the UK&I payroll function in alignment with managed services objectives and company goals.
  
• Provide leadership and direction to the UK&I payroll teams, ensuring the function is an industry leader in colleague performance and professional development.
  
• Work closely with Product to inform and influence strategy for technology development to keep the company at the forefront of payroll services innovation
  
• Accountable for the overall UK&I MS Profit and Loss account and delivery of functional OKRs and KPIs
  
• Oversee the management of UK&I payroll services teams, ensuring timely and accurate payroll processing.
  
• Set and implement best practices for payroll processes, compliance, and reporting.
  
• Overall accountability for UK&I MS colleague and management development and effectiveness
  
• Identify and implement innovative solutions that deliver process efficiencies and present quantitative/qualitative ROI justifications.
  
• Ensure UK&I MS customer processes are effective and closely aligned to IRIS Customer Services
  
• Escalation point for unresolved payroll/pension-related issues to ensure they are resolved promptly and effectively.
  
• Overall accountability for customer satisfaction and retention KPIs
  
• Operational responsibility in the pursuit of new business opportunities.
  
• Work closely with the sales and marketing teams to promote the company's services and expand the client base.
  
• Key contributor to M&A investment case development and realisation
  

Knowledge and Experience

• Proven experience in payroll management, preferably within the Payroll Managed Services industry.
  
• Strong understanding of UK&I payroll regulations and HMRC guidelines.
  
• Excellent leadership and team management skills, including the ability to interact effectively with people with diverse styles; make informed decisions, find solutions, encourage andsupport change; and, to constructively deal with conflicts and leverage different perspectives.
  
• Strong analytical and problem-solving abilities.
  
• Innovative thinker able to make decisions independently and expeditiously; and, to translate strategy into action.
  
• Ability to perform and delegate in fast-paced, high-pressure situations.
  
• Takes initiative and uses good judgment, excellent follow-up skills.
  
• A proven track record of driving transformational and cultural change
  
• Exceptional communication and interpersonal skills.
  
• Ability to work under pressure and meet tight deadlines.
  

About IRIS

As one of the UKs largest privately held software companies, IRIS Software Group exists to simplify the lives of businesses, schools and organisations.

IRIS provides software solutions and services that substantially enhance operational compliance, efficiency and accuracy, empowering the users of our technology to look forward with certainty and confidence.

IRIS is a company built on hiring the best people; our people are our greatest assets.

They enable us to be the innovative, market-leading, and high-performing company that we are today.

Were delighted to be certified as a Great Place to Work and one of the UKs Best Workplaces for Women.

These accolades confirm that our employees have a consistently positive experience at IRIS, with the certifications considering employee wellbeing, diversity and inclusion, trust in management, effective communication and recognition/reward.

IRIS is committed to engaging, rewarding and empowering our employees, and this is central to what we do.

This is why we work to create an environment where employees feel like they are part of a team.

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