We have a vacancy for Council Tax Revenues Officer Level 2B. The main purpose of the role will be to process documentation relating to Council tax payers\accounts. Deal with customers both verbal and in writing to obtain evidence relating to the customers request.

Key tasks and

responsibilities:

• Process documents for Council tax accounts\payers within Liberata operational model
• Deal with High End Recovery work - Charging Order / Bankruptcy cases and prepare paperwork/ liaise with Solicitors
• Process full range of duties for revenues Level 1 officer role
• Ensure accounts are amended at the earliest opportunity
• Process requests for statement of accounts
• Attend Court Hearings
• Deal with Summons Surgery calls /visits
• Process documents regarding insolvency
• Liaise with internal / external departments
• Review accounts for Committal / high end recovery ie Charging Orders
• Process recovery documents received via Anite
• Ensure requests for supporting evidence are clear and concise.
• Ensure information relating to customers for other service lines is provided at the earliest opportunity
• Undertake validation of revenues data and thru-puts.
• Undertake tracing function for account payers\debtors
• Ensure work is in line with GDPR guidelines
• Ensure the Performance Management tool is completed accurately and weekly performance table provided to the Line Manager in a timely manner
• Play an active role in weekly and monthly Employee review (121) meetings
• Ensure knowledge is kept up to speed in relation to Liberata and site policies

Essential Skills and Attributes:

• Experience of working the Revenues field
• Educated to GCSE level or equivalent with minimum 5 grades A-C including English and Maths.
• Experience\understanding in meeting targets and developing own performance.
• Competency in use of various IT systems.
• Good verbal and written communication skills

The Company

Liberata is a leading business service provider to public and private sector organisations throughout the UK. We pride ourselves in revolutionising our clients operations using our expertise and innovative solutions across a wide range of services, including Revenues & Benefits, Finance and Accounting, HR & Payroll and Customer Services. Our aim is to work in partnership with our clients to assist them in becoming more efficient; leveraging our best in class business process outsourcing and operational transformation expertise.

Liberata is committed to creating opportunities for its employees, its clients and its shareholders. Our passion for process and an intense client focus ensures that we deliver an award winning service and our entire workforce are encouraged to demonstrate our company values.

Liberata aims to give each employee the opportunity to make a real difference; be involved in shaping the growth of the business and encourage you to try new things! If you are hardworking, enthusiastic and seeking a challenge we are the organisation for you.

The Benefits

Liberata will provide the opportunity for you to develop your skills and experience with a leading supplier of services and software to public and private organisations across the UK.

For the full list of benefits, please click here, but below is a taste of what we offer:

Life
assurance

Equivalent to 4 times annual salary

pension
scheme

Contribute up to 6% and the company will match the contribution

Professional development

Support towards gaining professional qualifications

Reward
scheme

A wide range of benefits, rewards and discounts

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