Customer Account Manager
Waterhouse-Kern Associates are proud to be working with a rapidly-expanding finance/bridging business to find a Customer Account Manager in the South Manchester area.
Key Details
Office based, Monday - Friday, 09:00- 17:30
Working Hours: 37.5 hour working week
Benefits
24 holidays, plus bank holidays, (Increases to 25 after 1 year’s service)
24-hour colleague assistance helpline
Private healthcare
Team social events and trips
What They Do
Offer bridging finance on residential, semi-commercial, and commercial properties. As a business they look at every case on its own merits, and work closely with our clients to ensure their financial needs are met.
Their Vision
They are growing into a nationwide bridging finance business, with the aim of having a £250m loan book, lending on average £25m per month, via brokers and directly to investors and property companies, for residential and commercial property transactions across the UK. They believe that a total commitment to people, values and relationships will disrupt our industry.
Role Overview
The core mission of this role is to support customers through the lifecycle of their loan with them. You will relentlessly deliver a positive experience for their customers even when they are experiencing difficulties. You take pride in delivering the best possible outcomes for every loan, whether it is a straight forward redemption or minimising their losses on a problem loan.
Obsess & Excel
To be really successful in this role there are certain areas the right candidate needs to obsess over or excel at:
Essential Qualifications/Previous Experience
Key Details
Office based, Monday - Friday, 09:00- 17:30
Working Hours: 37.5 hour working week
Benefits
24 holidays, plus bank holidays, (Increases to 25 after 1 year’s service)
24-hour colleague assistance helpline
Private healthcare
Team social events and trips
What They Do
Offer bridging finance on residential, semi-commercial, and commercial properties. As a business they look at every case on its own merits, and work closely with our clients to ensure their financial needs are met.
Their Vision
They are growing into a nationwide bridging finance business, with the aim of having a £250m loan book, lending on average £25m per month, via brokers and directly to investors and property companies, for residential and commercial property transactions across the UK. They believe that a total commitment to people, values and relationships will disrupt our industry.
Role Overview
The core mission of this role is to support customers through the lifecycle of their loan with them. You will relentlessly deliver a positive experience for their customers even when they are experiencing difficulties. You take pride in delivering the best possible outcomes for every loan, whether it is a straight forward redemption or minimising their losses on a problem loan.
Obsess & Excel
To be really successful in this role there are certain areas the right candidate needs to obsess over or excel at:
- Plot your way to a prompt resolution no matter how complicated or difficult the situation
- Commerciality - know what’s best for the business (and is acceptable to the customer)
- Establish rapport quickly
- Curiosity to ask questions and listen to the answers
- Care about our customers - have empathy, but not sympathy
Essential Qualifications/Previous Experience
- Property experience helpful
- Collections experience not essential
- Must be IT proficient
- English and Maths to GCSE level
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