Completions Support Officer

9-5, Monday - Friday

Hybrid - Milton Keynes

Role purpose

The role will work closely in conjunction with the other colleagues and teams to support the smooth transition of Home Finance applications through the customer application journey. Responsibility of supporting applications through the offer process and in particular supporting the application through the completions process in an efficient and timely manner.

About us

Founded in 2007, we are a challenger bank that operates in accordance with Shariah principles, with offices in London, Milton Keynes and Wilmslow. We’re one of the fastest growing banks of our kind in the UK and are a subsidiary of Gatehouse Financial Group Limited.

We offer personal and corporate savings products and finance for UK residential and commercial property, in addition to sourcing and advising on UK real estate investments.

Our way of operating is stable, transparent, and shares risk and reward in an equitable way. That’s why we talk about balanced banking.

Key responsibilities

• Administer applications that are post offer with end-to-end case ownership to ensure overall positive broker/customer outcomes.
• Assess and process applications in line with Credit Policy CDD (Customer Due Diligence) guidelines and standard operating procedures
• Support the Bank to deliver an outstanding level of service.
• Work cases in an efficient manner utilising the processes and policies in place
• Effective management of post offer telephony communications. Managing inbound and outbound calls in line agreed Key Performance Indicators (KPIs).
• Manage all completion related checks prior to funds being released.
• Assist with management of Completions workflows and managing replies within agreed Service Level Agreements.
• Act as the primary point of contact for all external solicitors, ensuring timely exchange of information and documentation.
• Assist with printing and signing of necessary land registry documents on a weekly basis to be shared with solicitors.
• Any other duties commensurate with the grade and level of responsibility of this post, for which the post holder has the necessary experience and/or training.

Additional Details

• We offer highly attractive reward package; the typical benefits include:
• 25 days holiday entitlement increasing with service
• Pension Plan
• Private Medical Insurance
• Dental Cover
• Income Protection
• Life Assurance
• Employee Referral Bonus

Gatehouse Bank is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Please be advised that we have an appointed recruitment partner, The Curve Group, to manage our recruitment process and give candidates the best possible experience in pursuing a career with Gatehouse Bank. The personal details you have shared with us may be processed by The Curve Group on behalf of Gatehouse Bank. Full details of their Privacy Policy can be viewed by using this link https://www.thecurvegroup.co.uk/privacy-policy/