La Fosse is an international talent solutions business across technology, digital, and change; our head office is in London, with additional teams based in Birmingham, Amsterdam and Dubai.

We partner with our customers to build solutions for their business and people challenges from classroom to boardroom, leveraging our recruitment, academy, solutions, and executive search offerings. We're not just about filling roles but about building diverse, high-performing teams. We help add short-term capacity while building long-term capability, filling immediate skills gaps, and, more importantly, solving future needs with outstanding, diverse talent.

Our vision is to create a world where talent is recognised regardless of background and 'lived' experience. We’re not just a business; we're a community. As an employee-owned company, with 51% of La Fosse owned by our workforce, we believe in the power of collective decision-making. This unique structure generates higher engagement, productivity, and innovation levels, giving our staff a real stake in our success. We want our employees to have a voice in how La Fosse is run and provide more opportunities for them to play a pivotal role in our growth. Most importantly, employee ownership will allow us to maintain our culture, ethos, and values as we continue to scale our business together.

The Opportunity

La Fosse is looking for an experienced Senior Credit Controller to join the customer care team on an initial fixed-term basis.

Requirements

• Responsible for meeting targets in monthly receivables and keeping bad debt to a minimum.
• Liaise with sales Account Managers regarding overdue/disputed accounts.
• Disputes review on a weekly basis with escalation to account managers and directors as appropriate.
• Highlighting high risk, in advance and monitor and analyse customer payment trends and credit risk.
• Assessment of credit worthiness of potential and existing customers including determining credit limits and payment terms
• To create new client accounts and set up onto system Banking and cash allocation onto system when required.
• Reconciliation and allocation. - ability to reconcile accounts
• Chairing team meetings, where required.
• Responsible for issuing pre-final emails before action and notifying Client Care team leaders.
• Involvement in projects to aid overall business goal, where necessary.
• Solution focused.
• Manage relationships with customers, ensuring effective communication and resolution of any credit issues.
• Responding promptly to all client queries
• Maintaining strong relationships with our clients
• Suggesting areas for improvement from a processes and systems perspective
• Ad hoc reports and analysis and wider team assistance when required.
• Able to deal with senior stakeholders in the business.
• Ability to attend client meetings, where required.

Benefits

• Award winning training and development throughout every stage of your career
• Employee Owned Business
• Hybrid flexible working model
• Clear progression path
• Gymbox membership
• Annual company Ski trip
• Quarterly business incentives and Monthly team incentives
• Weekly office massages
• 24hr healthcare support hotline
• Cycle2work
• Discounted Bupa dental & medical cover
  Hypnotherapy