WHO WE ARE

We are DF Capital, a specialist savings and commercial lending bank built to serve the needs of individuals and businesses in the UK. From straightforward savings to practical commercial finance solutions, our aim is to provide first-class customer service to help manage and grow businesses or consumer savings.

WHAT WE’RE LOOKING FOR

We are entering another exciting chapter of the DF Capital story, as we look to turbo-charge our ambitions and significantly scale the business. If you're passionate about providing great customer experiences and want to be part of building a winning and positive sales culture, then we want to hear from you.

OUR CULTURE

At DF Capital we aim to provide an inclusive, progressive, and sustainable environment where our employees thrive. Having engaged employees who enjoy what they do is the key ingredient for us to deliver on our strategic ambitions. We believe having great people in our team, who work hard and put our customers’ needs first, is a differentiator and builds depth of relationship, repeat business and customer loyalty. As a team we are focused on delivering growth and ensuring that we collectively act sustainably.

Fostering a positive culture across the firm, making sure our employees feel valued for their contribution and keeping them safe and well are critical to us. We see ourselves as a progressive employer who has clear structures and many opportunities for our employees to build their own careers.

THE ROLE:

As an Associate, you will work closely with the Funding Manager and internal teams to deliver lending and saving solutions to our customers. You will play a key role in supporting our dealers with inventory finance facilities and maintaining them. Operational success requires building good relationships with stakeholders across the business though strong communication, attention to detail and a consistency to work you do.

Requirements

DF Capital is passionate about providing employees with the right training and support to help them excel in their roles and future careers. We are confident that an applicant with the right attitude and drive will succeed in this role.

Other duties may be assigned outside of the following duties and

responsibilities:


• Processing inbound documentation diligently, accurately and efficiently against agreed pricing and terms.

• Be the first point of contact with our savings customers on the phone and via email.

• Help customers with the opening and ongoing running of their accounts.

• Ensure accurate and timely response to customer queries.

• Met service-level agreements for processes as specified by the Savings Manager.

• Creating outbound documentation to confirm requests for funding directly with customers and third parties

• Activating assets on the system and ensuring correct payment is made in line with agreed SLAs

• Delivering right-first-time actions and services with an error rate of less than 5%

• Analysing daily and monthly reconciliation breaks in line with the Finance and Cash Operations departments to resolve outstanding issues and highlight training needs

• Liaising with internal departments to seek resolution to processing delays thereby aiding customer retention and delivering market-leading customer service

• Adherence to all SOPs necessary to complete tasks required for effective delivery of department objectives

• Completion of any other task requested by line manager that is required to assist in the smooth running of the department and necessary to meet customer needs.
You should apply if:
At the very heart of every DF Capital employee is a shared identity and belief in what we are and what we do. It’s about how we see ourselves and what is important to us. You will live our brand values. As such, you will be curious, enjoy enthusiastically experimenting, always demonstrate integrity, and love to give back. The following skills and experience are required for this role:

• At least 12 months experience working in a customer call centre in any industry or sector.

• Exceptional customer service skills

• Good analytical and problem-solving skills

• Keen eye for detail

• Ability to prioritise with a focus on accurate, timely outcomes

• Ability to operate and help motivate in a team-orientated environment

• Customer service experience: financial services, retail, or hospitality

• High numeracy and literacy skills

• Excellent communication skills

• Preferably degree educated in a numerate discipline

• Customer service excellence

• Complaint handling

• Proficient in Microsoft Office programs

Your working life will look like

This role is based at our Manchester HQ, your weekly shift pattern will vary between the hours of 08:00- 18:00. You may be required to work across different areas of the business when appropriate. No weekends are required.

Benefits

What’s in it for you?

• Salary up to £26,000 per year, dependent on experience.

• Private medical insurance for you and your partner/spouse

• 10% Employer pension contribution

• 30-day annual leave entitlement plus Bank/Public Holidays

• Free Gym Membership

• Discretionary annual bonus

• Discretionary share awards

• Life Assurance

• Income Protection

• Save As You Earn company share acquisition scheme

• Tax efficient salary sacrifice scheme to obtain bicycles and electric vehicles

• 4 days of paid Volunteering leave to support our local communities

• Vibrant office location in the lively city centre of Manchester.