SLA/Vendor Manager
- Employer
- InspHired Recruitment
- Location
- Cape Town Region Cape Town, Western Cape, South Africa Western Cape, South Africa
- Salary
- Competitive
- Closing date
- Aug 9, 2024
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SLA/Vendor Manager
Requirements
Remuneration
- Managing Vendors to ensure Fibre links are delivered to standard
- Vendor handoff points to nodes at sites
- Monitoring and providing updates to clients and all stakeholders
- Monitoring and providing updates to clients and all stakeholders
- Track project deliverables using appropriate tools
- Vendor Management and engagement to ensure that services get delivered on time.
- Communication and negotiation of key solutions and issues at the appropriate levels internally and in progress of the project to all stakeholders.
- Maintain relationships with internal and external relevant role players in accordance with area dependencies
- Present reports defining project progress, problems and solutions
- Negotiation, drafting and execution of Service Schedules and Customer-specific service level agreements within the Business: Enterprise Technology space.
- Drafting, evaluation, negotiation and execution of Commercial Contracts, Service Schedules, Master Business Agreements, Wholesale Agreements, General Terms and Conditions, Service Level Agreements (SLA's), Operational Level Agreements (OLA's) Software License Agreements, and Reseller Agreements).
- Documenting Service Level Management processes and ultimately managing these processes.
- Draw up and engage with the business, Suppliers and 3rd parties including multinational partners, for contracts of engagement and service delivery and support.
- Negotiate and implementing specific Service Level Agreements and Operational Level Agreements with the business units.
- Documenting and management of Change Management or Change Control procedures within the business.
- Proactively providing the optimal capacity to meet user demand on agreed service level provisions for all business productised services.
- Reviewing and updating SLA's and OLA's based on changes in business scenarios, infrastructure, quality characteristics and other sections of the service obligations to the End Customer.
Requirements
- 3-5 years in the telecommications industry
- Strong Analytical Skills
- Able to work independently
- Strong interpersonal skills
- Negotiation Skills
Remuneration
- R300k - R480k
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