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Sydney
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Client Service Team Leader

Act as the voice of Macquarie, and help lead our team who are providing the first point of contact for client queries, and providing solutions to make a better customer experience.

As a Team Leader you will be responsible for the productivity, effectiveness and continuous improvement of your team by providing ongoing development, coaching and direction to your team members in order to meet objectives and SLA's.

You will take ownership of regular performance activities, cascade key messages throughout your team to ensure a knowledgeable workforce as well as managing client escalations to ensure customer experience is premium.

Other responsibilities include actively managing call queues to ensure same day service, completing call and quality monitoring and ensuring all regulatory requirements are observed.

Ultimately you are a people leader; someone who can comfortably provide the support, advice and development to a team of hard working individuals in order to create an environment that works effectively. You will join us with a mixture of team management skills, professional communication, strong attention to detail and the passion to lead and develop a team.

In return, we will enable you to develop your skills, as well as providing a diverse and inclusive environment where you will be comfortable in bringing your whole self to work every day. If this role sounds like you, please apply via the link below.

Banking and Financial Services comprises our retail banking and financial services businesses. The group operates predominantly in Australia and is organised into four business divisions: Personal Banking, Wealth Management, Business Banking and Macquarie Leasing. We provide personal banking, wealth management, business banking and vehicle and equipment leasing products and services to retail customers, advisers, brokers, dealer groups and businesses.

Find out more about Macquarie careers at www.macquarie.com/careers

Macquarie understands the importance of diversity and inclusion - our long history of success has come from being different. At Macquarie we value the innovation and creativity that diversity of thought brings. The one thing we all have in common is our focus on high performance. If you're capable, motivated and can deliver, we want you on our team.

We recognise that flexibility comes in a variety of forms. Talk to us about what flexibility you need

Refer someone About Macquarie

A career at Macquarie means you'll have the opportunity to develop and utilise new skills, explore interesting fields and do challenging work that will impact the lives of people around the world—whether it's accelerating the green energy transition, helping sustain global food supplies, financing social housing projects or investing in essential infrastructure. At Macquarie, we're empowering people to innovate and invest for a better future.

Our size and international presence means your work can take you anywhere—across business groups, disciplines, sectors and borders. With 16,000+ employees and offices in 32 markets around the world, we're a truly global organisation.

You'll be supported by a diverse team where the unique perspectives, ideas and experiences that all of our people bring are valued. You'll be empowered to address unmet needs in our communities whilst advising and investing alongside our clients and partners. Working with us, you'll have the opportunity to make a difference.

Macquarie is a global financial group providing clients with asset management, retail and business banking, wealth management, leasing and asset financing, market access, commodity trading, renewables development, specialist advisory, capital raising and principal investment.

Find out more at www.macquarie.com/careers
Job no: BFS-948848
Work type: Fixed Term
Location: Sydney
Category:
Group: Banking and Financial Services
Division: People, Culture & Client Exp
Recruiter: Sophie Haslam
Opening Date: 16/10/2019