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Sydney
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Client Care Manager

Take ownership of an exciting role, whereby you will work to enhance performance and service excellence across the Banking and Financial Services Group. With a client centric approach, you will support, coach and develop a team of high performing specialist case managers who resolve client disputes and respond to social media enquiries for a range of service products.

You will be a passionate and experienced people leader with an understanding of financial services products. You will possess excellent communication skills, an ability to engage with varying levels of stakeholders, including our executive team and a willingness to provide exceptional client service at all times. Further, you will have the ability to understand internal and external business drivers.

This is a high-profile role which provides a great opportunity for someone to assist with customer engagement. This is an exciting time of growth with learning and career development opportunities, so if this sounds like you, please apply via the below link.

Banking and Financial Services comprises our retail banking and financial services businesses. The group operates predominantly in Australia and is organised into four business divisions: Personal Banking, Wealth Management, Business Banking and Macquarie Leasing. We provide personal banking, wealth management, business banking and vehicle and equipment leasing products and services to retail customers, advisers, brokers, dealer groups and businesses.

Find out more about Macquarie careers at http://www.macquarie.com/careers.

Macquarie understands the importance of diversity and inclusion - our long history of success has come from being different. At Macquarie we value the innovation and creativity that diversity of thought brings. The one thing we all have in common is our focus on high performance. If you're capable, motivated and can deliver, we want you on our team.

We recognise that flexibility comes in a variety of forms. Talk to us about what flexibility you need.

Refer someone About Macquarie

A career at Macquarie means you'll have the opportunity to develop and utilise new skills, explore interesting fields and do challenging work that will impact the lives of people around the world—whether it's accelerating the green energy transition, helping sustain global food supplies, financing social housing projects or investing in essential infrastructure. At Macquarie, we're empowering people to innovate and invest for a better future.

Our size and international presence means your work can take you anywhere—across business groups, disciplines, sectors and borders. With 16,000+ employees and offices in 32 markets around the world, we're a truly global organisation.

You'll be supported by a diverse team where the unique perspectives, ideas and experiences that all of our people bring are valued. You'll be empowered to address unmet needs in our communities whilst advising and investing alongside our clients and partners. Working with us, you'll have the opportunity to make a difference.

Macquarie is a global financial group providing clients with asset management, retail and business banking, wealth management, leasing and asset financing, market access, commodity trading, renewables development, specialist advisory, capital raising and principal investment.

Find out more at www.macquarie.com/careers
Job no: BFS-948535
Work type: Fixed Term
Location: Sydney
Category:
Group: Banking and Financial Services
Division: People, Culture & Client Exp
Recruiter: Sophie Haslam
Opening Date: 23/9/2019