Reference: DBN002935-ZC-1Our client is seeking an experienced operations manager to oversee daily activities. The ideal candidate will have a sharp business mind and proven success in managing multiple departments for maximum productivity. The individual must be highly skilled in human resources, finance, IT and warehouse management, and be able to develop and maintain an environment of trust, diversity, and inclusion, within the Johannesburg branch to achieve growth and profitability
Minimum Requirements:

Proven work experience as Operations Manager or similar role
Minimum three years Chemical industry related experience will be advantageous
Degree in Business, Operations Management or related field
Knowledge of organisational effectiveness and operations management
Experience budgeting and forecasting
Familiarity with business and financial principles
Excellent communication skills
Experience in Inventory Management.
Experience in Staff Management.
Leadership ability
Understanding of Syspro and Pastel Accounting programmes will be advantageous
Valid, unendorsed Driver's License

Skills

Management Experience (Operations / Staff / General / Divisional)
MS Office (E-Mail, Word, Excel, Power Point)
Sales, Warehouse and Financial Acumen
Customer Relationship Management
Presentation / Negotiation and Sales Skills
Project Costing and Management
Root Cause Analysis & Report Writing

Competencies

Relationship Builder
Leadership
Systematic Attention to Detail & Accuracy
Planning & Organising
Customer Focused
Analytical Thinking - Problem Solving
Commercial Effectiveness
Business Orientated
Technical Orientated
Professional Verbal & Written Communicatio

KEY RESPONSIBILITIES FINANCE AND BUSINESS MANAGEMENT

Financial Control (Budgeting, Sales Forecasting, Project / SLA Profitability, Expense & Debtors Control)
Manage the operational budget, with high focus on cost management.
Authorize expenditure within authority levels.
Assist with operational budget inputs (resources, material handling equipment, labour, consumables, etc.)
Participate in the Monthly billing and sign off on invoicing.
Management of claims.
Human Resources Management (E.G. Appointments, EE, Discipline, Training, Career Planning)
Management Reporting
Implement /Review/ Renew SLA agreements and maintain or improve profitability

OPERATIONAL & TECHNICAL MANAGEMENT

Manage Technical Queries which cannot be resolved by team members.
Verify / Amend / Update and Approve the necessary SOP's to ensure effective Warehouse, Project and Client management.
Continually Improve and/or enhance technical service offerings.
Health and Safety Management, Client Compliance and overall Compliance by staff.

CLIENT MANAGEMENT, SALES AND BUSINESS DEVELOPMENT

Communicate and meet with clients as and when required.
Managing adherence to client and service providers SLA's.
Oversee operational Service Delivery / Client Satisfaction
Check / Approve Costings and assist with quote preparation in terms of scope of works.
Investigate client complaints and prepare reports accordingly. Prepare and manage business development plans Expand Client base and market footprint

HUMAN RESOURCES

Conduct performance appraisals for all immediate sub-ordinates.
Managing absenteeism, overtime and access control.
Ensure that Company IR process is always adhered to, in addition initiate and chair disciplinary enquiries as and when required.
Identify and address training needs through the workplace skills plan received from the training department.
Ensure updates are placed on notice boards.
Motivate staff and coordinate all staff functions.
Review employee potential and growth plan - follow-up on the plans. Encourage employee development.
Identify and assist with retaining highflyers.

RISK MANAGEMENT

Maintain operational legal compliance.
Conduct a daily management walk-about of the facility to ensure compliance.
Convene daily operations discussions with departmental heads.
On a daily, weekly and monthly basis review stock take/cycle count reports and sign-off and report on discrepancies.
Conduct regular meetings with key suppliers in order to maintain good relationships.
Implement and maintain SLA's with key suppliers and measure compliance to SLA's on monthly basis.
Chair monthly safety meetings as and when required.
Ensure that all departments are operating at optimal levels and that customer SLA's are being adhered to.
Ensure that the operation adheres to licencing and permit requirements (Forklift licenses, Fire Marshall, etc.)
Manage and co-ordinate response to incidents on site as and when required (spills, injuries etc.)
Manage and co-ordinate emergency drills.
Ensure all incidents are reported immediately, chair incident investigations and assist with compiling the incident reports.

GENERAL

Attend monthly management meetings and present operational performance stats.
Compile daily, weekly & monthly management reports.
Adhere to corporate governance.
Assist with achieving facility objectives, targets and operational plans.
Provide in-put into business continuity plan.
Prepare for internal and external audits (ISO, SHERQ, DEL, Customers).
Identify and manage continuous improvement projects.
Participate in the review of business and SHE risk assessments with action plans.

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