Skip to main content

This job has expired

Associate - VKYC, Support

Employer
Confidential
Location
Chennai Chennai Tamil Nadu, Tamil Nadu, India
Salary
Competitive Salary
Closing date
Jul 1, 2024

View more

Job Role
Other
Sector
Finance
Contract Type
Permanent
Hours
Full Time
1.Review , execute and decision the allocated cases for Video KYC processes : This includes close coordination with the sales team spocs as well as the customer by conducting the Video KYC verification for potential /existing customer base (in line with the process /policy defined) .
2. Ensure 100% adherence to the regulations/policy defined for Video KYC process as well as KYC documents ( Officially valid documents -OVD's)
3. Ensure accurate updation of the decisioning files/system for the final decisions on the cases
4. Ensure that the benchmark productivity /accuracy & TAT target is met & also support team targets for the same
5. Ensure prioritisation and closure of urgent customer/internal stakeholders emails as well as VKYC refferals
6. Review the process and proactively identify the gaps & highlight the same for changes - including communication templates/customer concerns/RCA's
7. Maintain/track process specific responsibilities assigned for any new changes in policies/systems/processes
8. Ensure near zero complaints from internal as well as external customers by ensuring accurate /timely execution of responsibilities
9. Cater to exceptional requests, escalation, queries and activities as required by the business

Skills: Kyc, Ovd

Experience: 2.00-4.00 Years

Get job alerts

Create a job alert and receive personalized job recommendations straight to your inbox.

Create alert