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Winston Salem, North Carolina, United States
Closing date
Jun 22, 2024

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Job Role
Accounts Payable
Contract Type
Full Time

Sr. AR Receivables and Collections Specialist


The Sr Accounts Receivable & Collection Specialist is responsible for collection of customer accounts, providing prompt and accurate support to customers, sales representatives, field service representatives, and other company staff and the accurate reconciliation of accounts receivables portfolio of appr. 500-700 accounts.

  • Responding to external and internal customer requests via phone and email in a faced-paced, highly complex environment
  • Independently collect past due invoices by contacting customers via phone, email or portal
  • Independently reconcile complex accounts, support in resolving customer disputes in a timely manner by collaborating with other departments within the company regarding invoices/billings or cash applications.
  • Advanced organizational, technical and communication skills necessary to efficiently prioritize and resolve existing customer issues and facilitate payment
  • Process daily and/or month-end Account reconciliations - spread sheets such as daily cash log
  • Cash Application of payments to customer's accounts received via credit cards, coordinating and collaborating with a centralized cash application team.
  • Review/prepare customer refunds for duplicate payments, overpayments, and payments to incorrect company
  • Preparation of weekly aging report and prioritize accounts based on overdue status
  • Account review for credit releases
  • Negotiate payment plans
  • Train new team members on daily tasks

Additional Skills & Qualifications:
  • The role involves being an account owner and troubleshooting issues within the account. We deal with different types of retailers, bottles, and services with different billing structures and nuances between different business groups. The AR specialist is responsible for building relationships with customers and managing their behavior.
  • The account owners have a large customer base within the organization.
  • There are almost 100,000 customers split into trade accounts, healthcare accounts, and larger chains. They manage strategic and non-strategic accounts, and engagement is required on all accounts.
  • The team needs to reconcile invoices and cash, and understand customer nuances such as how they prefer to receive invoices. They also need to manage the customer experience and handle penalty programs.
  • Experience with SAP S4 and EDI is helpful.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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