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Lead Business Process Operations Analyst

Pune Pune Maharashtra, Maharashtra, India
Competitive Salary
Closing date
Jun 24, 2024

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Job Role
Contract Type
Full Time
Cash Apps Role for the Business Process Management Team

Responsible for processing customer refund requests and researching customer inquiries as well as collector inquiries on historical cash postings pertaining to a customer
Responsible for reconciling general ledger accounts pertaining to cash application
Responsible for researching where cash received from customers is to be applied
Performing offsets, write-offs, refunds and reversal as per policy and procedure
Performing customer account reconciliation whenever required
Ensure unapplied and unidentified cash are followed up with Collectors, Customers, and Bank for closure before month end
Perform month end activities within the agreed timeline
Responsible for highlighting any process deviations or IT issues - able to work IT team for any ERP issues
Oversee activities managed by the BPM provider to ensure SLA quality and timeliness standards are met and develop actions plans to resolve identified issues.

Skills: Cash Application, General Ledger

Experience: 0.00-2.00 Years

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