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Junior Specialist, Client Relations

Employer
Confidential
Location
Ahmedabad Ahmedabad Gujarat, Gujarat, India
Salary
Competitive Salary
Closing date
Jun 25, 2024

View more

Job Role
Other
Sector
Finance
Contract Type
Permanent
Hours
Full Time
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Responsibilities:
Client Relations Jr. Specialist would be responsible for:
You would be responsible for resolving billing-related queries received via emails phone calls from both internal and external clients.
Your additional responsibilities will include triaging billing issues and problems related to client access to our products.
You are required to answer inbound calls and resolve/redirect them as per defined processes.
We expect you to ensure that the request is handled within the preset department SLA and closed after client confirmation.
What We re Looking For:
Graduate/Postgraduate in any background.
Excellent written and verbal communication skills.
Strong research and analytical skills are critical.
High degree of accuracy and attention to detail.
Ability to multitask in a highly complex, fast-paced environment.
Strong organizational skills required to prioritize work and meet established deadlines. 5pm to 2am India Time working hours L1-RS2
Grade/Level (relevant for internal applicants only): 07 The

Location:
Ahmedabad, India

Benefits: We take care of you, so you can take care of business. We care about our people. That s why we provide everything you and your career need to thrive at SP Global.

Our benefits include:
  • Health Wellness: Health care coverage designed for the mind and body.
  • Flexible Downtime: Generous time off helps keep you energized for your time on.
  • Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
  • Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
  • Family Friendly Perks: It s not just about you. SP Global has perks for your partners and little ones, too, with some best-in class benefits for families.
  • Beyond the Basics: From retail discounts to referral incentive awards small perks can make a big difference.

Skills: Prioritization, Written Communication, Attention To Detail, Multitasking, Verbal Communication, Research, Accuracy, Organizational Skills, Analytical Skills

Experience: 0.00-0.00 Years

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