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Hiring for Associate Director

Noida Noida Ghaziabad, Ghaziabad, India
Competitive Salary
Closing date
Jul 1, 2024

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Job Role
Contract Type
Full Time
Seeking a highly organized and detail-oriented individual to fill the role of BPO Billing Client Manager. This critical position will be responsible for managing the billing processes and client relationships within our Business Process Outsourcing (BPO) department. The ideal candidate will have a strong background in billing operations and possess excellent interpersonal and communication skills.

Key Responsibilities

  • Billing Management:
  • Develop and implement efficient billing policies and procedures to ensure accurate and timely invoicing.
  • Coordinate with various teams including WFM, operations, finance, and vendor partners to gather necessary billing data.
  • Ability to understand contracts, CSLAs, Contractual obligations, Penalties, and its impact.
  • Review and analyze billing discrepancies and resolve issues in a timely manner.
  • Monitor billing systems and software to ensure accurate information and troubleshoot any technical issues.
  • Prepare and distribute accurate, clear, and comprehensive invoices to clients.
  • Client Relationship Management:
  • Serve as the primary point of contact for assigned clients, fostering strong relationships through regular communication, meetings, and account reviews.
  • Understand clients' billing requirements and address any concerns or inquiries promptly and professionally.
  • Collaborate with clients to identify opportunities for process improvement and cost savings.
  • Monitor client satisfaction levels and work closely with internal teams to continuously enhance service delivery.
  • Reporting and Analysis:
  • Generate regular reports on billing activities, including revenue / Opex, outstanding invoices, and aging analysis.
  • Analyze billing trends and highlight any issues or discrepancies for management review.
  • Identify opportunities to streamline processes, reduce payment errors, and improve overall efficiency.
  • Qualifications:
  • Master's degree in finance / ICWA/ CA .
  • Proven experience in billing operations, preferably within a BPO or outsourcing environment.
  • Strong understanding of billing principles, processes, and best practices.
  • Proficient in using billing software and systems.
  • Excellent analytical and problem-solving skills.
  • Exceptional attention to detail and accuracy.
  • Strong interpersonal and communication skills, with the ability to interact effectively with clients and internal teams.
  • Ability to manage multiple priorities and deliver results within tight deadlines.
  • Proactive and self-motivated with a drive for continuous improvement.

Skills: proactive,penalties,reporting and analysis,account receivables,client relationship management,billing software,billing systems,billing discrepancies,problem-solving skills,cslas,accuracy,billing,excellent communication skills,attention to detail,continuous improvement,billing management,software,cost savings,vendor management,ca,analytical skills,contracts,self-motivated,icwa,contract management,master's degree,billing principles,finance,billing operations,process improvement,communication skills,interpersonal skills,multiple priorities,invoicing,contractual obligations
Skills: contractual obligations , Attention To Detail, Interpersonal Skills, Process Improvement, Invoicing, billing systems , Accuracy, Communication Skills

Experience: 0.00-2.00 Years

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