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Account Manager (Client Business Manager)

Central Johannesburg JHB - Central, Gauteng Johannesburg, South Africa
Closing date
Jul 15, 2024

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Job Role
Contract Type
Full Time
As an Account Manager (Client Business Manager), you will be responsible for understanding and analysing client needs to formulate a medium to long-term strategy for the continual development of the business. You will ensure all communications are managed to maintain client satisfaction and, where applicable, liaise with colleagues internationally to secure client retention and maximise growth. Are you a skilled communicator with a passion for building lasting client relationships? Do you thrive in a fast-paced environment where your strategic thinking and problem-solving abilities can shine? If so, we have an exciting opportunity for you!
Minimum requirements:Contract Management - Understand the terms of the contract to ensure that contractual commitments are continually met.
Strategic & Financial Planning - Identify various objectives that will assist in maintaining and moving the business relationship forward. Set goals and produce creative, measurable, and
workable plans to achieve them, communicating the plans.
Management Information - Have knowledge and understanding of client expenditure, trends, and travel patterns
Project Management - Evaluate the needs for specific projects for the customer
Communication management - Responsible for account ownership and co-ordination of all client communication
Internal Communication - Establish and develop strong relationships with all internal personnel associated with
portfolio of accounts (operations, finance, Marketing, Yield Management, etc.)
External Communication - Organise, prepare, and/or participate in customer events/training seminars where appropriate

Knowledge & skills Formal education
  • Grade 12
  • Technical/legal certification
  • Experience - At least 2-3 years experience in a customer relations position within the travel and tourism industry, as a preference from a travel consulting background preferred
  • At least 1 year of Account management experience

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