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Deputy Manager – Operations Axis

Employer
Confidential
Location
Kanpur Kanpur Kanpur Dehat, Kanpur Dehat, India
Salary
Competitive Salary
Closing date
Jun 19, 2024

View more

Job Role
Manager
Sector
Finance
Contract Type
Permanent
Hours
Full Time
Job Title :HubManager - Operations

Position

Deputy Manager-Operations (AXIS)

No. Of Positions

1

Department

Operations

Function

Operations - AXIS

Reporting to

Chief Manager/AVP - Axis Operations

Band

4

Location

Kolkata Zonal Office

Last date of submission

Key

Responsibilities:


1) DRIVING OPERATIONAL EFFICIENCIES

üWeekly/Fort-nighly Governance calls/Meetings

üMonthly FWG with Bank and Distribution

üQuality of Business discussions and drive (Persistency/ E2R/ Free-look / issuance/ leakage/ Claims ) for Circle/cluster

üMOM drive and ATR resolution

2) DISTRIBUTION ENAGAGEMENT ( Circle/Cluster)

üWeekly/Fort-nighly Governance calls/Meetings

üQuality of Business discussions and drive (Persistency/ E2R/ Free-look / issuance/ leakage/ Claims ) for Circle/cluster and Branches

üMOM drive and ATR resolution

3) ESCALATION & QUERY MGMTSingle point of contact for Bank Complaint and service query / Under writing management from bank /RBBH/ Circle Head

4) TRAINING :Train and educate bank staff on the various ops process and new initiativesand address FAQs

Measure of Success:

. 90% M0 issuance and 94% M2 Issuance

.100% Customer Service and complaint resolution within TAT

.Bank Partner, Customer satisfaction score-top 2 boxes with more than 70%

.Customer retention and reduction in leakage (less than 6 % pre and post)

.Ops process awareness and trainings in Bank and Distribution team on ops processes and policies

.Meet the renewal / persistency targets

.Meet the Surrender retention targets

.Audit ratings of 2 or above in all internal audits

Desired qualifications and experience:

.A Graduate/MBA

.Experience of 3-5 years plusin operations or customer services in a financial services industry.

Knowledge and skills required:

.Good communication skills

.Customer centric approach

.Process documentation and systems approach

.Previous experience preferably in relationship management and cross functional engagement

.Computer skills in using databases and office management software including spreadsheets/presentation skills.

Job Title :HubManager - Operations

Position

Deputy Manager-Operations (AXIS)

No. Of Positions

1

Department

Operations

Function

Operations - AXIS

Reporting to

Chief Manager/AVP - Axis Operations

Band

4

Location

Kolkata Zonal Office

Last date of submission

Key

Responsibilities:


1) DRIVING OPERATIONAL EFFICIENCIES

üWeekly/Fort-nighly Governance calls/Meetings

üMonthly FWG with Bank and Distribution

üQuality of Business discussions and drive (Persistency/ E2R/ Free-look / issuance/ leakage/ Claims ) for Circle/cluster

üMOM drive and ATR resolution

2) DISTRIBUTION ENAGAGEMENT ( Circle/Cluster)

üWeekly/Fort-nighly Governance calls/Meetings

üQuality of Business discussions and drive (Persistency/ E2R/ Free-look / issuance/ leakage/ Claims ) for Circle/cluster and Branches

üMOM drive and ATR resolution

3) ESCALATION & QUERY MGMTSingle point of contact for Bank Complaint and service query / Under writing management from bank /RBBH/ Circle Head

4) TRAINING :Train and educate bank staff on the various ops process and new initiativesand address FAQs

Measure of Success:

. 90% M0 issuance and 94% M2 Issuance

.100% Customer Service and complaint resolution within TAT

.Bank Partner, Customer satisfaction score-top 2 boxes with more than 70%

.Customer retention and reduction in leakage (less than 6 % pre and post)

.Ops process awareness and trainings in Bank and Distribution team on ops processes and policies

.Meet the renewal / persistency targets

.Meet the Surrender retention targets

.Audit ratings of 2 or above in all internal audits

Desired qualifications and experience:

.A Graduate/MBA

.Experience of 3-5 years plusin operations or customer services in a financial services industry.

Knowledge and skills required:

.Good communication skills

.Customer centric approach

.Process documentation and systems approach

.Previous experience preferably in relationship management and cross functional engagement

.Computer skills in using databases and office management software including spreadsheets/presentation skills.

Skills: Customer Service, Computer Skills, Process Documentation, systems approach , Relationship Management, Communication Skills

Experience: 3.00-5.00 Years

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