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Senior Manager - Retirement - FLM

Genpact LTD
Bangalore Bangalore Karnataka, Karnataka, India
Competitive Salary
Closing date
Jun 18, 2024

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Job Role
Contract Type
Full Time
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Manager/ Sr. Manager, Capital Market- Retirement function

We require someone with extensive knowledge and experience in capital market line of business specially in retirement domain.


In this role you will be responsible for all the activities related to retirement, benefits which typically include:
  • Good understanding of various retirement plans and regulations affecting them
  • Knowledge of middle office and back-office processing (retirement account origination, servicing, funds payout, reconciliation of funds, etc.)
  • Managing service delivery within the agreed service level across multiple blended processes
  • Implement operational governance framework - quality review mechanism, communication strategy
  • Participate in daily/weekly catch ups with onshore partners to provide business updates and updates on SLAs
  • Design and implement action plans, coaching and mentoring sessions for the team members, talent development sessions, as well as career development sessions
  • Perform monthly/quarterly/yearly individual appraisal discussions with the team members
  • Monitoring the individual/team performance daily and ensures individual and team objectives are met by complying with the established service levels
  • Prepare Weekly/Monthly dashboards for reporting
  • Identify and execute improvement opportunities that enhance the efficiency and effectiveness of the assigned process
  • Exhibit proactive and leadership skills that are flexible and adaptable to a changing business dynamic
  • Exposure to tools and technologies offered to enhance effectiveness of the assigned Process
  • Building strategic relationships with onshore partners and with operating leaders to facilitate defined goals and objectives


Minimum qualifications
  • Bachelor's degree in related field, or equivalent work experience
  • Relevant domain experience
  • Good Written/Verbal Communication and interpersonal skills

Preferred Qualifications
  • Relevant team management experience - over 30 people
  • Proven ability to strategize, influence, communicate and execute complex initiatives
  • Sound knowledge of various digital technologies in the market- example RPA, AI, NLP and ML- Having implemented one / few of these will be a plus
  • Proven ability to manage large teams and drive engagement initiatives leading to low attrition rates and employee satisfaction
  • Implement appropriate mechanisms to identify, understand and escalate performance gaps and/or performance breakthroughs. Develop and implement improvement plans to close performance gaps
  • Proven ability to coach and guide team members to reach their maximum potential, by establishing effective career paths and personal development plans
  • Proven ability to drive change and effectively motivate the team to work towards continuous improvement
  • Self-motivated, high-energy levels, works well under strict deadlines
  • Microsoft Office proficiency

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit . Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.


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