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Senior Agency Manager - Indore

Indore Indore Madhya Pradesh, Madhya Pradesh, India
Competitive Salary
Closing date
Jun 23, 2024

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Job Role
Contract Type
Full Time
Position - Senior Agency Manager

Location - Indore

Offered Grade - Assistant Manager

Our Purpose

At Niva Bupa, our purpose is to give every Indian the confidence to access the

best healthcare

Our Values

  • Commitment
  • Innovation
  • Empathy
  • Collaboration
  • Transparency

About Niva Bupa Health Insurance Company

Niva Bupa Health Insurance Company Limited (formerly known as Max Bupa Health Insurance Company

Limited) is a joint venture between Fettle Tone LLP (an affiliate of True North Fund VI LLP), a leading Indian

private equity firm, and the Bupa Group, a leading international healthcare company with a legacy of

providing specialized healthcare services for over 70 years.

Niva Bupa's growth story has been phenomenal. We are one of the fastest growing Stand Alone Health Insurers

in the country with a current employee strength of 7000+ with growth rate of 154% since FY 20 and growing.

We are a fully integrated health insurance provider with in-house claims processing; under-writing and

servicing. Our goal is to achieve more than 10000 Cr GWP By 2027 & thus requires goal oriented individuals

to be a part of this exciting growth journey to achieve it.

Niva Bupa is certified Great Place to Work for the 3rd year running and aims become one of the best

workplaces in the BFSI industry.

For more Details visit our website-

Key Roles & Responsibilities

Primary Role Description: -

  • Enable achievement of key business outcomes
  • Build a quality Agency by focusing on quality of hire and skilling
  • Ensure adherence to all statutory and compliance requirements

Key Roles &


  • Achievement of Business Plans
  • Ability to manage all the parameters of their business;
  • Recruitment
  • Activation
  • Premium Collection
  • Case Rate and Case count
  • Persistency
  • Ensure that the Agents are engaged, motivated and productive by forging a strong relationship
  • Ensure that Agents are constantly inducted, activated and productive
  • Drive the incentive schemes to ensure that the Agent's income exceeds benchmark
  • Drive the R&R schemes floated by HO, ZO and branch
  • Support the Agents in liaison with the HO for addressing their requirements/ concerns
  • Being fully compliant to all the norms laid down by the regulators and the company
  • Manage channel conflicts in the team
  • To achieve product wise targets & profitability
  • Understand the Agent's business in depth and seek opportunities for business development and revenue generation.
  • Team Building
  • Goal setting of all Agents in the team
  • Regular and periodic review, monitoring and mentoring of all the relationship they are managing to ensure that they are on track to achieve their goals
  • Regular Field observation and Demonstration with the agency force
  • Regular Agent visit

Key Requirements -

Education - Graduation in any discipline from a recognized educational institute

Experience - 4-6 years of relevant work experience

Key Functional Competencies

  • Convincing skills
  • Product/Insurance Knowledge
  • Continuous Learning
  • Technology Proficiency
  • Team Work
  • Problem Solving & Analytical Skills
  • Compliance & Regulatory Knowledge
  • Customer Focus

Behavioral Competency

  • Execution Excellence
  • Stakeholder Management
  • Driving Results
  • Process Adherence
  • Continuous Self-Development


  • Company MOS Defined as per Company Policy Defined as per Company Policy
  • New GWP
  • Renewal GWP
  • Renewal no. of cases
  • Active agents and PA
  • New Agents Hiring
  • Audit findings

Skills: Problem Solving, regulatory knowledge, Compliance, Analytical Skills, Product, Team Work, Insurance, Customer Focus, Convincing Skills

Experience: 4.00-6.00 Years

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