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Chief Manager- Operation Axis

Employer
Confidential
Location
Chennai Chennai Tamil Nadu, Tamil Nadu, India
Salary
Competitive Salary
Closing date
Jun 20, 2024

View more

Job Role
CFO
Sector
Finance
Contract Type
Permanent
Hours
Full Time
Job Title : Manager - Operations
Position

Chief Manager-Operations

No. Of Positions

1

Department

Operations

Function

Operations - AXIS

Reporting to

VP - Axis

Band

4B

Location

Chennai

Last date of submission

Key

Responsibilities:


1) DRIVING OPERATIONAL EFFICIENCIES
  • Weekly/Fort-nighly Governance calls/Meetings
  • Monthly FWG with Bank and Distribution
  • Quality of Business discussions and drive (Persistency/ E2R/ Free-look / issuance/ leakage/ Claims ) for Circle/cluster
  • MOM drive and ATR resolution

2) DISTRIBUTION ENAGAGEMENT ( Circle/Cluster)
  • Weekly/Fort-nighly Governance calls/Meetings
  • Quality of Business discussions and drive (Persistency/ E2R/ Free-look / issuance/ leakage/ Claims ) for Circle/cluster and Branches
  • MOM drive and ATR resolution

3) ESCALATION & QUERY MGMT Single point of contact for Bank Complaint and service query / Under writing management from bank /RBBH/ Circle Head

4) TRAINING : Train and educate bank staff on the various ops process and new initiatives and address FAQs

Measure of Success:

  • 80% M0 issuance and 94% M2 Issuance
  • 100% Customer Service and complaint resolution within TAT
  • Bank Partner, Customer satisfaction score-top 2 boxes with more than 70%
  • Customer retention and reduction in leakage (less than 6 % pre and post)
  • Ops process awareness and trainings in Bank and Distribution team on ops processes and policies
  • Meet the renewal / persistency targets
  • Meet the Surrender retention targets
  • Audit ratings of 2 or above in all internal audits


Desired qualifications and experience:

  • A Graduate/MBA
  • Experience of8-10 years plusin operations or customer services in a financial services industry.

Knowledge and skills required:

  • Good communication skills
  • Customer centric approach
  • Process documentation and systems approach
  • Previous experience preferably in relationship management and cross functional engagement
  • Computer skills in using databases and office management software including spreadsheets/presentation skills.


Job Title : Manager - Operations
Position

Chief Manager-Operations

No. Of Positions

1

Department

Operations

Function

Operations - AXIS

Reporting to

VP - Axis

Band

4B

Location

Chennai

Last date of submission

Key

Responsibilities:


1) DRIVING OPERATIONAL EFFICIENCIES
  • Weekly/Fort-nighly Governance calls/Meetings
  • Monthly FWG with Bank and Distribution
  • Quality of Business discussions and drive (Persistency/ E2R/ Free-look / issuance/ leakage/ Claims ) for Circle/cluster
  • MOM drive and ATR resolution

2) DISTRIBUTION ENAGAGEMENT ( Circle/Cluster)
  • Weekly/Fort-nighly Governance calls/Meetings
  • Quality of Business discussions and drive (Persistency/ E2R/ Free-look / issuance/ leakage/ Claims ) for Circle/cluster and Branches
  • MOM drive and ATR resolution

3) ESCALATION & QUERY MGMT Single point of contact for Bank Complaint and service query / Under writing management from bank /RBBH/ Circle Head

4) TRAINING : Train and educate bank staff on the various ops process and new initiatives and address FAQs

Measure of Success:

  • 80% M0 issuance and 94% M2 Issuance
  • 100% Customer Service and complaint resolution within TAT
  • Bank Partner, Customer satisfaction score-top 2 boxes with more than 70%
  • Customer retention and reduction in leakage (less than 6 % pre and post)
  • Ops process awareness and trainings in Bank and Distribution team on ops processes and policies
  • Meet the renewal / persistency targets
  • Meet the Surrender retention targets
  • Audit ratings of 2 or above in all internal audits


Desired qualifications and experience:

  • A Graduate/MBA
  • Experience of8-10 years plusin operations or customer services in a financial services industry.

Knowledge and skills required:

  • Good communication skills
  • Customer centric approach
  • Process documentation and systems approach
  • Previous experience preferably in relationship management and cross functional engagement
  • Computer skills in using databases and office management software including spreadsheets/presentation skills.


Skills: Customer Service, Financial Services, Presentation Skills, Process Documentation, systems approach , Relationship Management, Databases, Communication Skills, Spreadsheets

Experience: 8.00-10.00 Years

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