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Non-Motor Desktop Assessor (JG 9)

Sanlam LTD
Roodepoort Roodepoort, Gauteng West Johannesburg, South Africa
Closing date
Jun 21, 2024

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Job Role
Contract Type
Full Time

Santam Claims has a position available for a Claims Service Consultant: Desktop within Tailored Claims Solutions AON Personal Line Claims Team, based in , Upper Lake Lane, Constantia Kloof, Roodepoort.

The Claims Service Consultant: Desktop Assessment is responsible for co-ordinating and overseeing, managing, negotiating, and settling of the non-motor claims from start to end.

  • Receive claim and facilitate resolution - Claims Service Consultant/Desktop assessor is responsible for the full quantum and merit process.
  • Receive claim after registration and make sure all details are captured.
  • Contact insured and obtain any outstanding information
  • Check claims history on policy to confirm previous similar losses.
  • Assess claims by reviewing digital images or document received and process claims to relevant pipeline.
  • Responsible for proactive identification of fraudulent cases and recovery potential.
  • Investigate the merit of the claim against the information received.
  • Appoint specialist i.e. Incident Manager / Service provider / Santam contractor
  • Negotiate and authorize settlement of claims.
  • Interact with the Police, Weather Bureau etc. to validate merits.
  • Quantify the loss - determine basic, limited item identification (value and proof of ownership).
  • Review and source equivalent replacement value from quotation provided by the client/ supplier.
  • Make recommendations on possible rejections and refer the recommendations to claims committee.
  • Discuss claim outcome with clients.
  • Discuss possible rejection with client and prepare the rejection letters.
  • Provide regular feedback to clients.
  • Adhere Standard claims framework.

  • Grade 12/ Matric
  • An insurance qualification is recommended
  • 3 years' experience in short term claims environment with focus in commercial and personal lines
  • Must be computer literate (MS Word, MS Excel and MS Power Point - Intermediate level)
  • Experience with High-Net worth customer base will be advantageous.
  • Good verbal and written skills

  • Assertiveness skills
  • Service Driven
  • Attention to detail
  • Good communication (verbal & written)
  • Ability to easily adapt to changes
  • Negotiation skills
  • Good knowledge and interpretation of Personal line insurance policies

  • Client Service Orientated
  • Analytical Thinking
  • Information Seeking
  • Solutions driven
  • Drive for Results
  • Organisational commitment
  • Problem solving
  • Teamwork and Co-operation


Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding, and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper.

Qualified applicants are invited to submit their cover letter, CV, and salary requirements in MS Word format at / careers and apply online. Should you be aware of a qualified individual, please pass this vacancy on to them.

Please note this appointment will be made in line with the Santam Employment Equity strategy. People with disabilities are welcome to apply.

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