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Area Service Manager

Employer
Mswipe
Location
New Delhi New Delhi Delhi, Delhi, India
Salary
Competitive Salary
Closing date
Jun 14, 2024

View more

Job Role
Manager
Sector
Finance
Contract Type
Permanent
Hours
Full Time
Job Requirements:
  • Good verbal and written communication skills
  • Able to handle a team & can able to give training when required
  • Able to effectively work under tight deadlines
  • Strong organizational skills and attention to detail

Job

Responsibilities:

  • Ensure smooth operations within the company with a focus to improve company efficiency
  • Ensure query resolution within TAT by coordinating with internal / external parties
  • Receive calls from and make outbound call to merchants to understand their queries and help in resolution.
  • Conduct root-cause analysis of Merchant queries and find corrective / preventive action
  • Help merchant with possible solution by understanding the regulatory framework and operation workflow
  • Conduct period calls with team on pending queries / escalations of merchants
  • Prepare weekly data for merchants giving comparative analysis of total transactions processed, margin of error, status of open queries etc.
  • Ensure queries are not repeated by implementing permanent solution

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