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Supervisor , Billing Support

Employer
LinkedIn
Location
Bangalore Bengaluru Karnataka, Karnataka, India
Salary
Competitive Salary
Closing date
Jun 14, 2024

View more

Job Role
Credit Control
Sector
Finance
Contract Type
Permanent
Hours
Full Time
LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that's built on trust, care, inclusion, and fun - where everyone can succeed.
Join us to transform the way the world works.
At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on what's best for you and when it is important for your team to be together.
This individual?will?use?excellent?customer focus to ensure requests are handled in a timely manner with superior service by the Billing Support team.?This?individual?will?establish?strong relationships with?cross?functional?teams?and executive business?initiatives?across?the?order to?cash?processes at?LinkedIn. This?individual will also utilize?an?operational focus?to grow, support?and transform the team in an?ever-changing environment.?This is a key role?within Global Customer?Operations?offering an?opportunity?to work?collaboratively?with?global teams.?


Responsibilities:
??
- Grow, lead, and manage a team of Billing Support?Analysts.
- Manage performance?and?coach?individuals?to exceed or achieve?productivity?and?quality results?.
- Manage and oversee?case?queues?across multiple channels of support ( email and chat,)?
- Assist with?escalated issues from?customers and internal partners?
- Ensure team?metrics?are met and policies are followed?
- Assist in planning and implementing billing procedures?
- Lead through change?to improve process in?a highly agile environment??
- Coach and mentor direct reports to help transform their career?goals?
- Collaborate with a team of regional managers?to?make?recommendations on?processes?and call out risks to current processes?
- Communicate?effectively?across internal teams?both regionally and globally .
- Build?strong relationships?with?multiple?business partners at various levels?
- Some travel?to other LinkedIn offices?
- Additional tasks or responsibilities as the?business?requires??
Basic Qualifications: ?
- 5+?years of experience?in customer support, accounts receivable, collections, order management?or?finance?.
- Experience in understanding of OTC processes and policies, as to how the overall flow works and being able to take the best decision which are compliant and help secure revenue.
- Ability to manage stakeholder to ensure you are able to build relationships in region with Sales and cross functional teams' partners.
- Experience in Project management skills to drive large complex initiatives which involve multiple teams across geographies.
Preferred Qualifications: ?
- Experience in a queue-based?environment, managing productivity and efficiency?
- Experience in efficient reporting and analytical skills?
- Experience working in a SaaS?industry?
- Experience?in managing?stakeholders and building?strong?cross-functional?relationships?with business partners at?all?levels?
- Experience in understanding of Oracle
- Experience in working knowledge of SFDC and other CRMs to manage case flow will be a plus
- Experience in sales or working with sales professionals?
- Ability to effectively manage time and prioritize tasks?
- Experience in customer?focus?
- Efficiency in written and verbal communication skills?
- Experience in understanding sense of urgency?with the ability to take intelligent risks to resolve issues?
Suggested Skills :
- Communication / Interpersonal Communication
- Adaptability
- Problem solving
- Leadership
India Disability Policy
LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. For more information on our equal opportunity policy, please visit https://legal.linkedin.com/content/dam/legal/Policy\India\EqualOppPWD_9-12-2023.pdf
Global Data Privacy Notice for Job Candidates ?
Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.

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