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Assistant Manager - Vendor Management, Collection Telecalling

Bangalore Bangalore Karnataka, Karnataka, India
Competitive Salary
Closing date
Jun 14, 2024

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Job Role
Accounts Assistant
Contract Type
Full Time
Essential Responsibilities
  • Manage the portfolio performance through a team of Team Leaders & Tele calling Agents
  • Monitor & track resource availability and utilization as per forecasted volumes/headcount
  • Regular review of all the critical metrics to track the portfolio health and ensure healthy process controls as per defined SOW
  • Anticipate resources required in line with the organization's business goals and objectives
  • Setting targets among the team members and coordinating with internal and external stakeholders through structured review mechanism for achieving the targets.
  • Ensuring daily dialer callable inventory penetration and completion as per target
  • Ensuring all the Dialer metrics are achieved monthly by the team
  • Ensuring Vendor meets the SLA target every month
  • Ensuring timely audit of vendor processes and documents
  • Capacity planning, Hiring, Refreshers for the team Leaders and tele-calling team.
  • Manage attrition & retention on the TC resources
  • Conduct regular call listening/feedback sessions with the team for skill improvement
  • Ensuring vendor Bills are submitted on time without any delay every month
  • Ensure SVCL audit completed by quarterly
  • Creating user ID & application ID for the Telecallers on time

Exp- > 2 Years in Collections

Min Graduate

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