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Assistant Manager - Vendor Management, Collection Telecalling

Employer
SBI CARDS
Location
Bangalore Bangalore Karnataka, Karnataka, India
Salary
Competitive Salary
Closing date
Jun 14, 2024

View more

Job Role
Accounts Assistant
Sector
Finance
Contract Type
Permanent
Hours
Full Time
Essential Responsibilities
  • Manage the portfolio performance through a team of Team Leaders & Tele calling Agents
  • Monitor & track resource availability and utilization as per forecasted volumes/headcount
  • Regular review of all the critical metrics to track the portfolio health and ensure healthy process controls as per defined SOW
  • Anticipate resources required in line with the organization's business goals and objectives
  • Setting targets among the team members and coordinating with internal and external stakeholders through structured review mechanism for achieving the targets.
  • Ensuring daily dialer callable inventory penetration and completion as per target
  • Ensuring all the Dialer metrics are achieved monthly by the team
  • Ensuring Vendor meets the SLA target every month
  • Ensuring timely audit of vendor processes and documents
  • Capacity planning, Hiring, Refreshers for the team Leaders and tele-calling team.
  • Manage attrition & retention on the TC resources
  • Conduct regular call listening/feedback sessions with the team for skill improvement
  • Ensuring vendor Bills are submitted on time without any delay every month
  • Ensure SVCL audit completed by quarterly
  • Creating user ID & application ID for the Telecallers on time

Exp- > 2 Years in Collections

Min Graduate

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