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Senior Account Manager

Johannesburg Johannesburg, Gauteng Gauteng, South Africa
Closing date
Jun 20, 2024

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Job Role
Contract Type
Full Time

When it comes to igniting a team of trailblazers, we're number 1.

The number 1 Top Employer in South Africa.

Certified by the Top Employer Institute 2024.

Role Purpose/Business Unit:

The Senior Account Manager will secure new business from their allocated customer list, derived from the strategic set of customers. The Senior Account Manager will need to successfully manage their current base whilst selling additional products and services into these customers. The Senior Account Manager will be required to minimise churn and maximise revenues with revenue growth being a key performance indicator. The objective is to increase the business from a target list of customers. The Senior Account Manager will also be required to grow their customer base through new customer acquisitions. The Senior Account Manager will also retain and record any and all customer and market intelligence to increase future win opportunity regardless if tenders are successful or unsuccessful.

Your responsibilities will include:

  • Responsible for managing strategic long-term delivering profitable, long term business from those accounts
  • Ensures delivery of annual revenue targets through delivery of full product mix
  • Establishes appropriate relationships with customers in Vodacom and leverages those relationships to ensure maximum financial return from Vodacom customers
  • Works collaboratively to set up service relationship for nominated accounts
  • Provide input to help with decisions about new propositions, product mix and services for customers

The Ideal Candidate for this role will have:

Must have technical/professional qualifications:
  • Matric with a minimum of 8 years' experience in Account Management
  • A 3 year commercial (B. Com/Business Science, IT) Degree or Equivalent qualification will be an advantage.
  • OR A 3 year commercial (B. Com/Business Science, IT) Degree or Equivalent qualification with 5 years' experience in Account Management.

Core competencies, knowledge and experience:
  • Experience in solution sales and relationship management with a track record of solution selling
  • A broad understanding of the ICT Landscape and Strategic ICT enablers.
  • A thorough understanding of converged and networking technologies and services.
  • Demonstrated understanding of important financial concepts, the IT&T environments, purchasing practices and industry specific aspects of corporate customers.
  • Understanding of the Value Chain Analysis with regards to various customer businesses

We make an impact by offering:
  • Enticing incentive programs, competitive benefit packages, and an exclusive 13th cheque
  • Retirement funds, risk benefits, and medical aid benefits
  • Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 17 June 2024

The base location for this role is -Vodacom Campus Midrand

The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Vodacom is committed to an organizational culture that recognizes, appreciates, and values diversity & inclusion.


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