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Senior Analyst - Billing Operations

Bangalore Bengaluru, Karnataka Karnataka, Karnataka, India
Competitive Salary
Closing date
Jun 15, 2024

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Job Role
Credit Control
Contract Type
Full Time
Job Description

About the Opportunity

Good customer management skills to reach right point of contact at first time, understand customers invoicing/payment process cycle
Enforce agreed contractual payment terms at all times while maintaining good relationship with customers
Perform Daily Invoicing Functions
Resolve Billing Errors & Support Financial Staff
Perform General Administrative Duties
Identify payment barriers at early stages and takes proactive steps to prevent such issues by working with other stakeholders within Freshworks and at customer side (Dispute Management)
Review all aged invoices periodically to identify potential bad debts and subsequent write-offs
Respond to all queries both from Internal and external customers in timely manner per the agreed turnaround time

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