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Billing Specialist - Hyderabad / Secunderabad

Hyderabad Hyderabad Telangana, Telangana, India
Competitive Salary
Closing date
May 30, 2024

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Job Role
Credit Control
Contract Type
Full Time
Job Description
Billing Specialist Job description:

Billing management:
  • Daily follow-up on unbilled revenue;
  • Maintenance of billing schedule for a designated customer portfolio;
  • Verification of billing data to ensure completeness and accuracy; subsequent rectification of any discrepancies or errors
  • Accurate and timely generation and processing of invoices for services rendered to a designated customer portfolio
  • Creation of credit notes as needed in correspondence with credit note process;
  • Communication and coordination with local PoC(s) about changes in customer invoicing requirements

Customer communication:
  • Addressing of billing inquiries and concerns from customers or internal stakeholders promptly and professionally;
  • Providing the customer with clear and concise explanations of billing details, payment terms, and policies as needed.

Issue resolution & escalation management:
  • Investigation and resolution of billing discrepancies or disputes in a timely manner, coordination with relevant departments as needed;
  • Escalation of billing issues to the appropriate team members for resolution as needed;

Reporting and Analysis:
  • Regular generation of reports on billing activities, credit notes and outstanding invoices;
  • Regular reporting to local PoCs on escalations;
  • Assistance in analyzing billing data to identify opportunities for process improvements and increased efficiency

  • Follow-up with designated team(s) in order to ensure completeness and accuracy of billing data before billing;
  • Collaboration with cross-functional and cross-opco teams to streamline billing processes and enhance customer experience;
  • Participation in team meetings and contribution of ideas to improve billing procedures and customer satisfaction;
  • Participation in weekly stand-up meetings with the local PoCs to discuss daily business,changes, attention points, etc.

Reporting to:
  • Manager or above

Shift Timings:
  • 12:30 pm to 9:30 pm IST

To be successful in this role, you should have:
  • Customer service oriented and self-motivated
  • Strong written and verbal communication skills
  • Excellent analytical skills and organization skills
  • Proficiency with Microsoft Office (advanced Excel skills) and Google Suite products
  • Ability to recognize gaps in current processes and recommend solutions
  • Desire to achieve excellence and success
  • Desire to be trained for management position

  • Bachelors degree in finance and accounting,
  • Minimum of 5 years of experience in billings and reconciliations along with good command over excel
  • Billing or Accounting knowledge
  • Advanced excel skills
Job ClassificationIndustry: Recruitment / StaffingFunctional Area: Recruitment / StaffingRole Category: Finance & Accounting - Other Role: Finance & Accounting - OtherEmployement Type: Full timeContact Details:Company: randstad offshoreLocation(s): Hyderabad

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