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Customer services Associate

Employer
JAPAN TOBACCO INC.
Location
Johannesburg Johannesburg, Gauteng Gauteng, South Africa
Salary
Competitive
Closing date
Jun 2, 2024

View more

Job Role
Other
Sector
Finance
Contract Type
Permanent
Hours
Full Time
We are JTI, Japan Tobacco International, and we are present in 130 countries. We have spent years innovating, creating new and better products for the consumers to choose from. This is our business. But not only. Our business is our people. Their talent. Their potential. We believe that when they are free to be themselves, and they are given the opportunity to grow, travel and develop, amazing things can happen.

That's why our employees, from around the world, choose to be a part of JTI. It is why 80% of employees feel happy working at JTI. And why we've been awarded Global Top Employer status, ten years running.

So when you're ready to choose a career you'll love, in a company you'll love, feel free to #JoinTheIdea.

Learn more: jti.com

Customer Service Associate - Outbound Logistics

What this position is about - Purpose

Outbound Logistics: To manage the Order Exchange System between JTI & Logistics service provider while building the supplier relationship between Logistics service provider warehouse support staff and JTI, manage the invoicing process, back up the returns process, as well as SAP and administrative support and adhoc report when requested by direct line manager.

What will you do - Responsibilities:
  • Order Exchange:
  • Downloading of orders from SAP, check & verify orders for potential errors.
  • Perform corrections on orders affected by out of stocks before uploading onto Logistics service provider's WMS systems. Managing of deletions and rejected orders.
  • Ensure Orders are posted as per order type to ensure correct billings by Logistics service provider to JTI.
  • Closely working with Tele sales & Credit Control to ensure that all downloads are done by cut off time of 15h00. Liase with Logistics service provider to arrange any orders after cutting off that require picking.
  • Manage all SKU changes within SAP, OX and WMS
  • Invoicing:
  • Monitoring of OX to perform timely invoicing on all orders pick confirmed.
  • Process delivery note, pick slip and billing document in SAP
  • Upload billing data from SAP and send to WMS system.
  • Address any billing errors by correcting batch numbers, SKUs, and blocked stock.
  • Confirm with Logistics service provider all invoices processed for the day as printed at Logistics service provider.
  • Invoice Cancellations: Ensure that all cancellations are approved and processed in the same billing period. Manage monthly recon of cancellations.
  • Address any billing errors in SAP that occur through the Pick'n Pay EDI system and communicate to GSD SAP consultants.
  • Daily updating of all Shoprite invoices via Shoprite B2B systems
  • Weekly mailing of all Massmart invoices via Massmart supplier email contacts
  • Daily emailing of Wholesaler TAX invoices as per identified delivery note POD customers
  • Stock Return Back up:
  • Receive and Log CVs raised by Sales Associates with Logistics service provider for Upliftment. Receive Log numbers & update the Upliftment Log which needs to be followed through to Logistics service provider ensure timely collections are done
  • Liase with Logistics service provider& JTI Associate Logistics service provider raising of CRS's. ensure timely receipt of paperwork
  • Verification of CRSs on quantity/SKUs against customer claims/CV's is performed.
  • Obtain approval and process a return order in SAP.
  • Request release in SAP from Credit Control, Print, batch & file all Credit Notes.
  • Address any variances between SAP & WMS daily. Daily update of the credit note report.
  • Query Tracker: Timely processing of all credits/debits that appear on the report.
  • Ensure all cross charges are performed & documents sent to Logistics service provider weekly for payment purposes.
  • Credit Note Recon: Upload data from SAP. Update the recon with comments as per data from the credit note back up documents. Ensure data integrity considering the report is used to measure KPI's
  • End of day sales report: Upload data from SAP. Sync daily sales to MI Insights to generate the Daily sales report, proactively work with IT should errors occur.
  • Email Daily sales report to identified recipient list ensuring that mailing list is kept always updated. Ensure data integrity considering the report is used to measure KPI's.
  • Ensure that all return notifications are responded to between a 24hour timeframe.
  • Liaise with Tele sales ensuring that accurate communication flow between Logistics service provider and JTI at all times
  • Inventory's changes on Order Exchange/Order Sheets. Daily consolidation and update of out of stocks recon.
  • Reporting: Monthly management reporting on Returns, OOS, Cancellations, Logistics service Provider KPI's.

Whom are we looking for - Requirements:
  • Customer Services /Logistics Diploma; Matric
  • 2-3 years' experience in a similar field (preferred). Inbound & Outbound logistics knowledge
  • English -Computer literacy - MS Office, Advanced Excel & SAP

What are the next steps in the Recruitment process:

Thank you very much for your interest in the role. You are welcome to apply.

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