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Deputy Vice President - Zonal Collection Manager

New Delhi New Delhi Delhi, Delhi, India
Competitive Salary
Closing date
May 28, 2024

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Job Role
Contract Type
Full Time
Role Accountability

1.Manage portfolio (Multiple Due Stages) performance through a team of Regional Collections Managers & ACMs, in line with Operating Plan.

2.Ensure appropriate infrastructure and resource availability to carry out collections as per operating plan

3.Formulate collection strategies for the zonal cluster basis market dynamics, portfolio spread/segmentation and business requirements

4.Identify critical /non performing segments and ensure appropriate legal hardship tools are applied to them for satisfactory resolution

5.Conduct regular performance review with all vendors, Agency Managers & Regional Collections Manager for all critical metrics to track the portfolio health and ensure healthy process

6.Monitor field collections by bucket/vintage/region to ensure cost adherence in operations and achieve cost efficiencies

7.Ensure adherence to Compliance Policy, Collections processes and Audit requirements, Code and conduct and maintaining standards to achieve customer satisfaction

8.Ensure proper recourse mechanism is followed to resolve customer complaints in a timely and satisfactory manner

9.Ensure 100 % SVCL coverage at all vendor locations of the Zone

10.Ensure monthly cost provisions are reported to Finance team as per timelines

11.Identify upcoming markets in accordance with the Sales growth plan and evaluate setting up/expanding operations basis volumes; Raise timely red flags on sourcing quality in new markets ensuring portfolio hygiene

12.Participate strategically and tactically in development and implementation of portfolio treatments to maximize collection for the portfolio and increase resolution/extraction

13.Perform peer benchmarking to create competetive infrastructure and deliver best in class performance on key metrics such as Credit Recovery as a percentage of Principle Credit Chargeoffs, Gross write-off, GNPA rates, Settlement loss rates, rate of recovery

Measures of Success

1.Portfolio Coverage

2.GNPA (Gross non performing asset) Rate and Value

3.30+ and 90+ Delinquency rate

4.30 to write off POF (Product of Flows)

5.GWO (Gross write off)

6.Cost of collection

7.Settlement waiver rate

8.Absolute Recovery

9.Settlement waiver rate

10.Cost of collection

11.Extraction rate

12.CAPE management


14.Absolute recovery/ACM

15.Regulatory Customer complaint %

16.Process adherence as per MOU

Technical Skills / Experience / Certification

Credit Card knowledge along with good understanding of Collection Processes

Competencies Critical for role with High Proficiency

Analytical Ability

Stakeholder Management

Problem Solving

Result Orientation

Process Orientation

Key External Stakeholders - LEA, Vendor partners, Lawyers

Key Internal Stakeholders - Legal, Risk, Credit, Sales

Must have Qualification - Post graduate / Graduate in any discipline

Overall experience in role - 9-12 years of post qualification experience

Relevant Experience with respect to the role - 4-6 years of experience in retail consumer finance in Collections function.

Preferred Industry - FSI

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