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Bilingual Accounts Receivable Analyst

Total Quality Logistics
San Antonio, Texas, United States
Closing date
May 27, 2024

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Job Role
Accounts Receivable
Contract Type
Full Time
About the role:

As an Accounts Receivable Analyst for TQL, you will be responsible for researching and analyzing customer accounts to understand and resolve Accounts Receivable (AR) issues. You will work as a partner with our customers and sales teams to identify root cause for chronic and singular payment issues. You will provide appropriate steps to resolve billing disputes and maintain a high level of communication with all parties throughout the collections process.

What's in it for you:
  • $45,000 - $58,000 base salary + and benefits package
  • Health, Dental and Vision coverage to best fit your needs, including a plan that takes $0 out of your paycheck + 401(k) with company match.
  • Advancement opportunities within a robust Accounting and Finance team
  • Up to $5,000/year in tuition reimbursement
  • We win wherever we go - Voted a Fortune 100 Best Companies to Work For (2023) and Forbes America's Best Employers (2022)

What you'll be doing:
  • Manage and report on a portfolio of customer accounts.
  • Understand TQL's billing process and provide guidance to customers and sales representatives to help avoid payment issues.
  • Conduct detailed account research to resolve billing disputes, while documenting and communicating reasons for payment discrepancies.
  • Maintain excellent customer relations through timely and accurate communication on both internal and external questions while answering external requests for information.
  • Keeping detailed notes, creating reminders, and annotating follow-up within the financial resolution software
  • Deliver weekly updates to management on the status of top customer account balances, detailing collection efforts taken, and proposed solution strategies.
  • Escalating accounts to your supervisor/manager when appropriate

What you need:
  • Fluent in Spanish and English
  • 5+ years' experience in billing, accounting and/or finance with higher education, bachelors, associates, some college, certificate preferred but not required.
  • Strong independent decision-making skills with the ability and confidence to effectively communicate your decisions to management.
  • Exceptional communication, collaboration, and interpersonal skills
  • Critical thinking and problem-solving skills with a focus on customer service.
  • Conflict resolution experience, the ability to work with valued customers while maintaining a professional demeanor

Where you'll be: 6010 Exchange Parkway San Antonio, TX 78238

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