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Chief Operating Officer

Old Mutual Limited Ltd.
Johannesburg Johannesburg, Gauteng Gauteng, South Africa
Closing date
May 30, 2024

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Job Role
Contract Type
Full Time
Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

The Chief Operating Officer (COO) at iWYZE is a pivotal executive role responsible for the daily operation and overall strategic direction of the organization. The COO will ensure operational excellence and strategic management across various areas to enhance customer acquisition, retention, satisfaction, and contribute positively to the company's profitability, performance, and growth.
  • Strategic Leadership: Design and implement business strategies, plans, and procedures. Set comprehensive goals for performance and growth.
  • Operational Management: Oversee daily operations of the company and its departments, ensuring efficient and effective operations that meet or exceed industry benchmarks.
  • Financial Performance: Contribute to the company's financial performance and growth by identifying strategies and opportunities for profitability, increased market share, and cost reduction.
  • Customer Experience Enhancement: Drive initiatives aimed at improving the customer journey and satisfaction, ensuring these initiatives translate into increased customer growth, retention, and profitability.
  • Analytics and Decision Making: Utilise advanced analytics to inform strategic decisions and identify trends and opportunities in service improvement. Evaluate performance by analysing and interpreting data and metrics.
  • Team Leadership and Development: Build and lead a high-performing team, fostering a culture of excellence, accountability, and continuous improvement.
  • Risk and Compliance: Ensure that all operations comply with regulatory standards and company policies, managing risks effectively.
  • Stakeholder Management: Collaborate with other executives and stakeholders to ensure that the operations strategy supports overall business objectives and customer needs.

Qualifications / Experience / Aptitude:
  • Master's degree in Operations Management, Economics, Finance, Engineering, or related field; MBA preferred.
  • Proven experience in a similar role, preferably in the financial services industry.
  • Strong strategic, implementation, analytical skills, and exceptional business acumen.
  • Experience in managing the full Customer Value Management (CVM) cycle.
  • Track record in identifying and implementing digital automation and transformation.
  • Exceptional leadership and interpersonal skills with the ability to manage and develop a multi-disciplinary and diverse team.
  • Experience in full ownership and management of P&L while increasing market share, net profit of a portfolio, reducing cost, and identifying revenue leakage.
  • Strong financial acumen with previous accountability for income statement.
  • Experience in designing, implementing, and tracking successful outcome-based remuneration models.
  • Previous experience at Executive Committee (ExCo) level.
  • Passionate about societal upliftment, financial literacy, and education.

Personal Attributes:
  • Highly strategic and analytical mindset.
  • Excellent communication and negotiation skills.
  • Proactive, with the ability to anticipate challenges and implement effective solutions.
  • Resilient and adaptive to change in a dynamic environment.
  • Decisive, flexible, adaptable, and results-driven.
  • Innovative with a strong focus on operational excellence and customer experience.



Master Of Management

Closing Date

28 May 2024

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19.

All prospective employees are required to disclose their vaccination status as part of the recruitment process.

Please refer to the Old Mutual's Covid-19 vaccination policy for further detail. Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if it is of the view that it is imperative to do so.

The Old Mutual Story!

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