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Executive Key Accounts

Employer
Petpooja
Location
Ahmedabad Ahmedabad Gujarat, Gujarat, India
Salary
Competitive Salary
Closing date
May 26, 2024

View more

Job Role
Other
Sector
Finance
Contract Type
Permanent
Hours
Full Time
Roles and

Responsibilities:
* As a primary POC for the client, the Account Manager is responsible for the overall health of the portfolio assigned.* Influence key performance metrics of the portfolio- Usage Metrics, MRR (Monthly Recurring Revenue), NPS (Net Promoter Score) & Retention.* Use a consultative approach to help clients grow their business using Petpooja products and services.* Ensure timely renewals of products & services.* Do a need/opportunity analysis to Up-sell/Cross-sell the relevant products.* Collaborate with Internal Teams to ensure top-notch service and support.* Give market insights/feedback of the product to the Tech team to enhance the product offerings.* Generate referral leads from your existing portfolio of clients.* Requires exceptional presentation & people skills to navigate different customer challenges.
Qualification and Skills:* Ability to plan, manage and report on business metrics* 1-3 years of experience in sales/ account management/ customer success roles* Good at time management and is adaptive* Problem-solving approach* Client Management(Ref:www.freshersworld.com,freshersworld)

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