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Claim Advisor

Zurich Insurance Company Ltd.
Auckland, NZ
Competitive Salary
Closing date
May 27, 2024

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Job Role
Contract Type
Full Time
A new adventure awaits…

At Zurich we're on a journey towards a brighter future… A brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.

This exciting adventure will drive positive impact. So, if you want to be part of a values led organisation, that is a leader in the insurance industry with a track record of making a real difference and continuously taking steps toward a sustainable future for our people, customers, communities, and our planet…read on!

Let's create a brighter future together, let's make a difference

An excellent opportunity has become available for a Claims Advisor, Motor (12 month maternity cover) within our General Insurance, Motor Claims function.
  • Reporting to the Motor Claims Manager, you will manage and resolve allocated claims to the best advantage for the company whilst maintaining a standard of fairness to claimants, and compliance within management procedures, standards and values.
  • Comply with all regulatory, industry and organisational standards pertaining to this position by following set procedures and processes.
  • Follow all systems and processes that are designed to record and report regulatory, industry and organisational breaches, in particular breaches of standards prescribed by the Zurich Risk Policy Manual.
  • To provide a level of service that matches or exceeds the minimum service standards by taking a flexible and pro-active approach towards satisfying our clients without compromising the position of Zurich as the insurer.
  • Maintain a professional, consistent approach towards all claims, whilst operating within the authority levels and procedural guidelines of the business unit.

Important to your success - let's grow together
  • Experience in Claims handling (preferably Motor Claims)
  • Knowledge and understanding of relevant legislation.
  • Word and Excel to an intermediate level of proficiency
  • Ability to provide high quality service to external & internal stakeholders.

Belong. Zurich is here to support you

There are so many reasons why Zurich is a great place to be, but here are just a few:
  • Zurich NZ has been named "Top Insurance Workplace" four years running.
  • Winner - HRD Magazine "Employer of Choice Award" 2021
  • Insurance Business - Women in Insurance "Employer of the Year" - 2019

Work with global, diverse, and inclusive teams; Explore your passions, fuel innovation, drive equity, collaborate and make a positive difference beyond your role; Access programs to stay healthy and feel healthier along with receiving a AUD$500 wellbeing payment per year, plus a AUD$295 new starter e-voucher for your WFH set up (flex work - hybrid working), and other great benefits through our Shine portal; Access to Family Care (parental leave); Volunteer; Work in our state-of-the-art Green Star rated offices (when you are in the office); and dress for your day. We also plant a tree for every new employee - one of many local initiatives driving our contribution to ambitious global sustainability targets…

…We could go on, but the main point is that Zurich is a great place to be, where you can truly belong and thrive.

Zurich is an equal opportunity employer.  We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to please let us know at the time of your application.

So, if you want to come on an adventure that will build a brighter future together, and feel a sense of togetherness, then please apply today to start your adventure

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