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Operations Manager - Reconciliation

ASB Group
Auckland, NZ
Competitive Salary
Closing date
Jun 24, 2024

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Job Role
Contract Type
Full Time
Kia ora, Talofa, Kia Orana, Malo e lelei, Fakalofa lahi atu, Bula Vinaka

Here at ASB, the customer is at the heart of everything we do. We are recognised as one of New Zealand's leading organisations with a highly engaged and talented workforce focused on accelerating the financial progress for all New Zealanders.

We are currently looking a Operations Manager to join our Payment and Cash Operations, leading the International Accounts Reconciliations Team.

Mo te tūranga | About the Role:
  • Plan, drive, and deliver tangible stakeholder outcomes through effective business plans, governance, capabilities, and culture within your team.
  • Drive operational and CX change in your team by building end to end process knowledge, CX mindsets and continuously challenging the status quo/ redesigning processes.
  • Lead and develop your people, driving productivity and performance across the team.
  • Ensure that our key operational processes are delivered to meet SLA's.
  • Develop and maintain strong working relationships with key internal and external stakeholders.
  • Manage a high performing team that carries out the following functions including, but not limited to, settlements; investigations; reconciliations, and deceased estates.

Mōu |About you:
  • Operations experience within the banking or finance sector
  • 2-5 years leading or contributing to the leadership of a team in banking or finance industry
  • Experience in delivering results through operations excellence; leveraging tools such as lean, DMAIC, agile, human centred design. Preferably green belt accredited or above.
  • Experience in leading or contributing to strong customer and business outcomes; effectively leveraging operations management frameworks and methodologies, operations excellence skills
  • You're a proven leader with demonstrable experience coaching and developing team members.
  • Analytical and critical thinking skills with the ability to identify and drive process improvements.
  • A proven ability to build and maintain effective relationships and possess excellent verbal and written communication skills.
  • You have the ability to focus on our wider vision and strategy whilst managing the tactical components of running a team.

He aha tā mātou | What can we offer?

In our diverse and inclusive environment, our people grow their agile mindset, learn, evolve and utilise their skills, while being empowered to make decisions.

We offer a competitive package, great banking benefits, heaps of personal and career development opportunities, flexible working styles and great parental leave benefits.

You will work for an organisation that places huge importance and focus on its people, where the sky is the limit for development and career opportunities. You will work in a successful and supportive team environment and be a part of the growth story that is ASB.

Me pēhea te tono | How to apply?

If this role sounds like it might be the one for you then please click "apply"… we'd love to hear from you!

Please note: The successful candidate will be required to undertake several pre-employment checks which can include but are not limited to; Police Check, Credit Check, AML Compliance, Verification of your qualifications and may include checks both here in New Zealand and overseas.

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