Skip to main content

This job has expired

Senior Motor Assessor

Tower Insurance
Auckland, NZ
Competitive Salary
Closing date
May 31, 2024

View more

Job Role
Contract Type
Full Time
Why you'll love working with Tower

At Tower, we live and breathe our values - they are at the heart of every interaction. Our people come first, we pride ourselves on creating a diverse and inclusive space that allows our people to thrive. Encouraging everyone to bring their whole selves to work, we aim to represent the diverse communities we work in and with.

We also have a plan to lead our industry forward into a more customer-centric future with innovation and disruptive thinking, as a unique Kiwi and Pacific insurance provider operating for over 150 years, with roots all the way back to Dunedin.

What will you be doing?

This is a specialist role within the small but highly effective, successful, cohesive and supportive Tower Motor Assessing team. We recognise how important it is that we all succeed together. We understand the value of cost control, a profitable repair network and a customer-centric outcome with every job. You'll build relationships with our clients, repairers, and other internal and external customers as an expert Motor Assessor dealing with escalations, site visits and normal assessing duties.

We conform to our own rules and we're doing things differently and getting results. We have a new and exciting approach that any aspiring Motor Assessor should be excited to be part of. In this mostly Desktop Assessing role you'll have access to a company car to meet clients and repairers on site and in workshops while being provided support from our Coordinators, Claim Consultants and your peers.

This young and exciting team has delivered many successes through the last financial year and we're not finished yet. We believe this is the best assessing opportunity in the Auckland region today and you'll get all the support you need to get and keep your career on track.

Your trade qualifications will give you confidence to oversee every aspect of vehicle repair including cost control, manufacturer recommended techniques, parts sourcing, service level compliance and complaints resolution.

Your business acumen will allow you to spot trends, opportunities and challenges that require attention and by raising those you'll be instrumental in making Tower the lead insurer to do business with.

In return for your skills and efforts Tower will give you support, great leave entitlements, career opportunities, I-Car training, updates on technology and much more. You'll get all of this plus have exposure to Claims Recovery, Claims Technical, Underwriting and a forward-thinking leadership team.

What you'll need

If your Industry recognised qualification or experience is centered around de-escalation or managing challenging situations you improve your chances but so long as you have a desire to get the job done, avoid and resolve problems while negotiating good financial outcomes you're highly suited to our future.

Making sure we are doing what's right; if you feel comfortable doing so, please let us know early in the process if there are any diversity needs, we can meet or make reasonable adjustments to enable you to shine. If you would like to note which pronouns you use at any point in the application or interview process, please let us know. We are proud holders of the Rainbow and DV Free Ticks which are important to us.

We are seriously committed to diversity and inclusion and welcome any successful candidate to get involved in one of our Inclusion Network Groups, which will help us to better understand and meet the needs and interests of our increasingly diverse workforce.

What we'll bring

You'll be working with a manager and a leadership team who are very experienced and known for developing motivated individuals into long, stable, and rewarding roles and careers.

How about it, a return to traditional assessing practices where you get to spend time on the road, in workshops and meeting people face to face?

In addition to a competitive salary, we offer a range of perks and benefits to celebrate and look after our Tower employees.

Highlights Include:
  • 16 weeks paid leave for the primary carer and four weeks paid leave for partners, for our Tower whānau in New Zealand and the Pacific
  • A paid day off on your birthday and the option to buy an additional eight days of leave. So up to six weeks off!
  • Wellness leave instead of sick leave so you can proactively look after your health and wellbeing
  • Career growth - we promote internal capability; and support you with design-specific development and training opportunities; we also have programmes that recognise star performers
  • Flexible workplace opportunities at our beautiful new Fanshawe St office packed with modern technologies, stand-up desks, open space and coffee machines in two large modern kitchens with cafe-inspired dining areas
  • Discounts on Tower insurance products of up to 50%
  • Free Life Insurance of up to four times your annual base salary
  • Retail deals and discounts with Les Mills, JB Hi-Fi, PB Tech, The Coffee Club, Warehouse Stationery and more

Apply now!

Please note: We're eager to get the right person on board as soon as possible. We don't have set closing dates, so we'll start reviewing applications as they come in. Don't wait-apply now to make sure you're considered promptly.

Job Details

Reference # 42411 Posted: 14 May 2024 Closes: 28 May 2024 16:00 Location(s) Auckland Expertise General Insurance, Claims Job level(s) Experienced Work type(s) Permanent More details (document)

Get job alerts

Create a job alert and receive personalized job recommendations straight to your inbox.

Create alert