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Client Service Consultant at Ntice Search - Western Cape, Cape Town

Employer
Ntice Sourcing Solutions
Location
Cape Town Region Cape Town, Western Cape Western Cape, South Africa
Salary
Competitive
Closing date
May 30, 2024

View more

Job Role
Other
Sector
Finance
Contract Type
Permanent
Hours
Full Time
Our Client, Debtbusters a division of IDM has an opportunity for a Client Service Consultant.

Who is IDM?

Serving clients from a division of IDM, DebtBusters' make an impact on the lives of South Africans, committed to providing the best service to those in need with our taylor-made financial solutions. The work we do and the way we do it make a real, lasting difference to the lives of those we reach. As an award-winning industry leader in financial advice and solutions, IDM is positioned to operate in a largely underserved market and will continue to grow. We have big plans for our future, and that could include you!

The people who thrive here genuinely care about making a difference, are self-motivated and driven, creative thinkers and collaborators, and are hungry to learn and grow. If you're keen to gain diverse work experience and personal and professional growth within a supportive and vibrant culture, then send your application through! We can't wait to hear from you.

Responsibilities:


    Resolving client queries dealing with:Debt counsellingAdditional financial services/productsThe National Credit ActShort/non-payment queriesPayment and debit order queriesBalancesCredit reports
    Requirements:


      1 year of Client Service/Call Centre ExperienceDiploma/Degree in the Financial Services Industry advantageousExcellent Communications skills verbal and writtenComputer Literate Excellent Problem-solving skillsEmpathy and customer understandingCalm under pressurePositive attitudeFavorable Credit and Criminal recordsLives the IDM Values
      Effective referral of clients to other products/services such as insurance (life, credit, funeral), bank accounts, credit monitoring tools, and other products

      Driving towards achieving client retention, PDA collection, admin fee collection, query resolution turnaround times

      Educating and referring clients to the Company self-service client portal

      Benefits:


        Competitive salary and benefits packageOpportunity to work with a talented team of professionalsChance to make a real difference in the lives of our clientsOpportunity to grow and develop your careerAccess to bursaries to further your studiesShort courses to advance your career within IDMMedical & Retirement Annuity Benefits and moreHalf a day off for your birthdayCompany Transportation provided when applicable

        Desired Skills:
        • Client
        • Service
        • Consultant

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