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Virtual Banking Officer - Freshers

Maan Source
Mumbai Mumbai Maharashtra, Maharashtra, India
Competitive Salary
Closing date
May 21, 2024

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Job Role
Contract Type
Full Time
HDFC Bank is looking for a Virtual Relationship Banking - COP Officer - Fresher to join their team in Mumbai.

Job Title:
Virtual Relationship Banking - COP Officer - Fresher

Company: HDFC Bank


Job Type: Full-time

Salary Range: 1.7 - 2.1 lacs per annum

Job Description:

HDFC Bank is seeking a Virtual Relationship Banking - COP Officer - Fresher to provide world-class services and financial products to customers in Mumbai. The successful candidate will engage with customers, promote digital banking services, resolve queries, profile customers, and cross-sell bank products. The role also involves achieving defined objectives, meeting sales targets, maintaining interaction quality, adhering to audit and regulatory requirements, and submitting reports on time.


  • Continuously engage with portfolio customers as per contact policy
  • Handle calls as per defined standards
  • Resolve customer queries accurately
  • Promote digital banking services for superior customer service experience
  • Profile customers for right cross-servicing of bank products
  • Accurately log and resolve complaints
  • Retain customers and control attrition
  • Assess customer needs proactively and deepen relationships
  • Cross-sell 'sticky products' like Demat, Bill Pay, Advisory, etc.
  • Monitor large amount movements and account closure from deposit accounts
  • Meet defined objectives of the portfolio managed by the VRM
  • Cross-sell products across all segments (TPP, Assets, Cards, etc.)
  • Acquire and group all related IDs of the primary ID
  • Use triggers to track maturity of FDs, movement of CASA balances, etc.
  • Train staff on product knowledge and certifications
  • Generate income at a customer level
  • Achieve quality benchmarks defined from time to time
  • Follow laid-down system and process as stipulated by audit and senior management
  • Ensure accurate and timely submission of financial transactions and requests
  • Update customer interactions in CRM next
  • Submit customer base review/reports as requested by central team/senior management

  • Bachelor's or Master's degree in any field
  • Freshers Can Apply
  • Basic banking knowledge
  • Good communication skills

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