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Virtual Banking Officer - Freshers

Employer
Maan Source
Location
Mumbai Mumbai Maharashtra, Maharashtra, India
Salary
Competitive Salary
Closing date
May 21, 2024

View more

Job Role
Other
Sector
Finance
Contract Type
Permanent
Hours
Full Time
HDFC Bank is looking for a Virtual Relationship Banking - COP Officer - Fresher to join their team in Mumbai.



Job Title:
Virtual Relationship Banking - COP Officer - Fresher

Company: HDFC Bank



Location:
Mumbai


Job Type: Full-time

Salary Range: 1.7 - 2.1 lacs per annum

Job Description:

HDFC Bank is seeking a Virtual Relationship Banking - COP Officer - Fresher to provide world-class services and financial products to customers in Mumbai. The successful candidate will engage with customers, promote digital banking services, resolve queries, profile customers, and cross-sell bank products. The role also involves achieving defined objectives, meeting sales targets, maintaining interaction quality, adhering to audit and regulatory requirements, and submitting reports on time.



Responsibilities:

  • Continuously engage with portfolio customers as per contact policy
  • Handle calls as per defined standards
  • Resolve customer queries accurately
  • Promote digital banking services for superior customer service experience
  • Profile customers for right cross-servicing of bank products
  • Accurately log and resolve complaints
  • Retain customers and control attrition
  • Assess customer needs proactively and deepen relationships
  • Cross-sell 'sticky products' like Demat, Bill Pay, Advisory, etc.
  • Monitor large amount movements and account closure from deposit accounts
  • Meet defined objectives of the portfolio managed by the VRM
  • Cross-sell products across all segments (TPP, Assets, Cards, etc.)
  • Acquire and group all related IDs of the primary ID
  • Use triggers to track maturity of FDs, movement of CASA balances, etc.
  • Train staff on product knowledge and certifications
  • Generate income at a customer level
  • Achieve quality benchmarks defined from time to time
  • Follow laid-down system and process as stipulated by audit and senior management
  • Ensure accurate and timely submission of financial transactions and requests
  • Update customer interactions in CRM next
  • Submit customer base review/reports as requested by central team/senior management


Requirements:
  • Bachelor's or Master's degree in any field
  • Freshers Can Apply
  • Basic banking knowledge
  • Good communication skills

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