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Senior Manager - Tele-collection

Employer
Groww
Location
Bangalore Bangalore Karnataka, Karnataka, India
Salary
Competitive Salary
Closing date
May 21, 2024

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Job Role
Manager
Sector
Finance
Contract Type
Permanent
Hours
Full Time
About Groww

We are a passionate group of people focused on making financial services accessible to every Indian through a multi-product platform. Each day, we help millions of customers take charge of their financial journey. Customer obsession is in our DNA. Every product, every design, every algorithm down to the tiniest detail is executed keeping the customers' needs and convenience in mind. Our people are our greatest strength. Everyone at Groww is driven by ownership, customer-centricity, integrity and the passion to constantly challenge the status quo.

Are you as passionate about defying conventions and creating something extraordinary as we are? Let's chat.

Our Vision

Every individual deserves the knowledge, tools, and confidence to make informed financial decisions. At Groww, we are making sure every Indian feels empowered to do so through a cutting-edge multi-product platform offering a variety of financial services. Our long-term vision is to become the trusted financial partner for millions of Indians.

Our Values

Our culture enables us to be what we are - India's fastest-growing financial services company. It fosters an environment where collaboration, transparency, and open communication take center-stage and hierarchies fade away. There is space for every individual to be themselves and feel motivated to bring their best to the table, as well as craft a promising career for themselves.

The values that form our foundation are:
  • Radical customer centricity
  • Ownership-driven culture
  • Keeping everything simple
  • Long-term thinking
  • Complete transparency

Roles &

Responsibilities:

  • Continuous monitoring of key Tele collection metrics, highlight key risks and provide input for mitigation plan.
  • Actively monitor bucket efficiencies and come up with recommendations to improve basis specific collection strategies.
  • Monitor and analyze the performance of the collections team, implementing measures to improve productivity and success rates.
  • Monitor early and Late-Stage Cure and Liquidation, to ensure team performance meets expected business targets.
  • Manage team productivity including but not limited to Contact, Promise to Pay, Kept Promise to Pay Rates and the amount collected cured Manage incentives, rewards, and overtime tracking.
  • Manage daily/weekly/monthly allocation of accounts to agents, daily collection reports, and shift planning.
  • Monitor collection trends/recommendations to be shared with the collections manager.
  • Daily/Weekly/monthly reporting of team performance.
  • Coaching, mentoring, motivating, and performance management for collections team members.
  • Reporting of KPIs and key themes on a daily/ weekly/ monthly basis.
  • Managing Non-Payment Reason Reporting. Make sure these issues are understood and elevated to the collections manager.
  • Identify and collaborate on the process, cost-effectiveness improvement opportunities

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