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NPS Prism - Analyst, Reporting Operations

Bain & Company
New Delhi New Delhi Delhi, Delhi, India
Competitive Salary
Closing date
May 25, 2024

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Job Role
Financial Accountant
Contract Type
Full Time
Company Profile:

NPS Prism is a market-leading, cloud-based CX benchmarking and operational improvement platform owned by Bain & Company. NPS Prism provides its customers with actionable insights and analysis that guide the creation of game-changing customer experiences. Based on rock-solid sampling, research, and analytic methodology, it lets customers see how they compare to their competitors on overall NPS, and on every step of the customer journey.

With NPS Prism you can see where youre strong, where you lag, and how customers feel about doing business with you and your competitors, in their own words. The result: Prioritize the customer interactions that matter most. NPS Prism customers use our customer experience benchmarks and insights to propel their growth and outpace the competition.

Launched in 2019, NPS Prism has rapidly grown to a team of over 200, serving dozens of clients around the world. NPS Prism is 100% owned by Bain & Company, one of the top management consulting firms in the world and a company consistently recognized as one of the worlds best places to work. We believe that diversity, inclusion and collaboration is key to building extraordinary teams. We hire people with exceptional talents, abilities and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally.

Position Summary:

As a part of the commercial team at NPS Prism, this role will be responsible for managing key leadership team reporting including, but not limited to, revenue recognition, forecasting, and invoicing, HubSpot Commercial KPIs dashboards, etc., in accordance with Bain policies and service level agreements with the clients.

Essential Functions:

Coordinate with Bains finance team to compile and analyse NPS Prism financial data, generating accurate and timely financial reports for the NPS Prism leadership team. Maintain records and reports for Net Revenue Retention (NRR) and Gross Revenue Retention (GRR).

Follow up with the Commercial team regarding clients on invoices and payments as per SLA.

Support in External / Internal Audits.

Contribute to the annual budgeting process by providing accurate and timely data.

Take charge of Customer Relationship Management (CRM) system, HubSpot, ensuring accurate and up-to-date information. Collaborate with sales and marketing teams to maintain data integrity, identify trends, and generate meaningful insights that drive informed decision-making.

Build automated reports within HubSpot to allow for on-demand, self-service insights for Commercial team members.

Actively participate in the enhancement of reporting processes and systems. Propose and implement improvements to streamline financial reporting and CRM management, contributing to the overall efficiency and effectiveness of the organization's data-driven decision-making capabilities.

Ensure all deals, contracts, and invoices are entered in HubSpot.

Collaborate with cross-functional teams to understand business processes and identify opportunities for CRM workflow improvements.

Career Growth:

NPS Prism by Bain and Company has a well-laid career framework for this position. At NPS Prism, no two career paths are the same. We provide the structure to ensure success and the flexibility to accommodate your needs. We offer formal training to support you and informal challenges to stretch you.


Education and Work Experience:

CA Inter or MBA (Finance) or M. Com

At least 1-2 years of previous experience in a similar role

Preference to candidates with experience in accounting or bookkeeping, particularly with a SaaS business following GAAP

Preference to candidates who have experience with HubSpot reporting

Knowledge, Skills and Abilities Required:

Excellent Communication skills

Flexible attitude and team approach Can do! mentality

Detail-focused, delivers zero defect work

Able to work on own initiative and be proactive and also work as part of a team

Pleasant and calm even when under pressure

Thorough approach to completing tasks

Proficiency in English, both written and verbal

Proficiency in Excel

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