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Manager, Fund & Investment Operations/Investment Support

Scottsdale, Arizona, United States
Closing date
May 16, 2024

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Job Role
Contract Type
Full Time
Vanguard's Investment Operations (IOPS) & Global Investment Data Management (GIDM) Service Organizations provide a global 24/6 real time support, issue resolution, and end-to-end stewardship of investment & trading data provided to front office portfolio management and trading systems. The team supports all of Investment Mgmt Group (IMG) inclusive of the Fixed Income Group (Taxable & Tax-Exempt) and Equity Investment Group (QEG & Index) desks.

The IOPS Service Manager will support the crew in Arizona responsible for the execution of daily IOPS Service responsibilities that includes Equity Middle Office (MO), Fixed Income MO, and Muni MO. The leader will be in cross team initiatives and global projects that apply investment and functional expertise to drive business results. The manager will be responsible for influencing departmental strategies focused on the near term (1-3 year).

The Fund & Investment Operations- Investment Support Manager:

Hires, evaluates, and supervises crew. Provides guidance and training as necessary to develop crew. Sets performance standards, reviews performance, and makes informed compensation decisions in accordance with all applicable Human Resources policies and procedures.
Develops and implements the team's operational framework. Leads collaboration between leaders to ensure regional and global consistency of process implementation. Consults and advises key stakeholders, acts as subject matter and technical expert, identifies and resolves complex operational issues. Leads internal control framework improvements and formulates strategic recommendations.
Proactively identifies and mitigates external events and regulatory changes that impact team. Oversees various control standards to ensure compliance globally.
Leads improvement initiatives designed to enhance the team's response and preparedness to portfolio events and proactively anticipates portfolio events. Performs root cause analysis and applies findings to global process improvement efforts.
Demonstrates strong industry-wide investment management knowledge and provides thought leadership to global teams. Understands key drivers that impact the team and its clients, utilizing knowledge to identify opportunities that enable service to continuously improve. Fosters investment acumen development on team.
Leads improvement initiatives to anticipate business needs and portfolio events. Develops tools to streamline and improve service delivery.
Manages cross divisional stakeholders' relationship and sets service level agreements with the front office.
Participates in special projects and performs other duties as assigned.

What it takes:

Minimum of seven years related work experience, with at least two years of Investment Operations experience. Supervisory experience preferred.
Undergraduate degree or equivalent combination of training and experience. Accounting or Finance degree preferred. Graduate degree preferred.
CFA or other financial designation preferred.

Special Factors:

This role is a Work from Office and provides adhoc flexibility to work at home approx. 6 days/mo.

Special Factors


Vanguard is not offering visa sponsorship for this position.

About Vanguard

We are Vanguard. Together, we're changing the way the world invests.

For us, investing doesn't just end in value. It starts with values. Because when you invest with courage, when you invest with clarity, and when you invest with care, you can get so much more in return. We invest with purpose - and that's how we've become a global market leader. Here, we grow by doing the right thing for the people we serve. And so can you.

We want to make success accessible to everyone. This is our opportunity. Let's make it count.

Inclusion Statement

Vanguard's continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: "Do the right thing."

We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard's core purpose through our values.

When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard's core purpose.

Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.

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