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Income Management Officer

Service Care Solutions - Housing
London, United Kingdom
Competitive Salary
Closing date
May 23, 2024

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Job Role
Contract Type
Full Time
Income Management OfficerHaringey, LondonFull TimeTemporaryWe are currently searching for a prospective Income Management Officer to join a team based in Haringey, on a full time temporary basis with an initial contract period of 3 months. The Income Management Officer will maximise income to the Housing Revenue team, and ensure rent collection is being carried out whilst delivering excellent customer care. Please note this role requires a full UK Driving Licence and access to a vehicle.Requirements
  • Previous experience within a similar role, within Income Collection / Arrears Management, preferably within a Housing environment
  • Knowledge of IT processes, including Word and Excel
  • Experience in a customer facing role, and ability to provide outstanding customer service
  • Appropriate experience of income management and recovery
  • Sound knowledge of welfare benefits and money advice
  • Good communication and negotiation skills
  • Ability to deal with people in difficult and challenging situations
  • Experience presenting cases in Court is desirable
  • Full UK Driving License and access to vehicle

Role Expectations
  • To take prompt recovery action from the onset of the tenancy and as part of early preventative action to ensure a responsible payment culture is embedded in all areas of the income collection process so as to prevent the build-up of arrears
  • To pro-actively monitor rent accounts and implement effective solutions to stop tenants getting into debt, making timely referrals where necessary for the commencement or escalation of legal action or to the support services to enable them to maximise their benefit income or to obtain assistance to improve their financial capabilities
  • To show strong initiative in dealing with both current and Former Tenants' arrears cases using best practice in the credit control and financial management sectors, maintaining regular, contact with tenants to ensure commitments / arrangements made are adhered to, escalating where necessary
  • Undertake all aspects of income recovery, including: arrears notification and advice to tenants, making agreements for repayment, and monitoring cases
  • Where appropriate visit tenants in arrears and undertake income and expenditure, personal budgeting and money management assistance
  • Monitor and manage rent account and other debts, including: service charges, charges to leaseholders, garage rent and charges, sundry debts and others as directed
  • Deliver a customer care focused approach
  • Work alongside key partners, internal and external
  • Manage a complex caseload and initiate legal action for debt recovery
  • Attend Court where necessary and represent the company, as well as coordinate and attend evictions where necessary
  • Work as part of a team to achieve targets and maximise the company's income

If you are interested in this position and meet the above criteria, please send your CV now for consideration.If you require any additional information regarding the position, please call Beth at Service Care Solutions on or send an E-Mail to

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