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Credit Controller

Leatherhead, Surrey, United Kingdom
Competitive Salary
Closing date
May 19, 2024

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Job Role
Credit Control
Contract Type
Full Time
Credit Controller

£26,000 - £31,000

Hybrid Role

Leatherhead Based

Purpose & Objectives of the Role

• Manage an assigned portfolio of accounts to minimise the volume that progress through the collections cycle. Agreeing repayment plans where appropriate or referring to Recoveries for action where necessary. • Maintain regular interaction with both customers and partners, via email and phone, to maximise account resolution whilst maintaining strong relationships. • Work towards achieving monthly collection targets, whilst maintaining a high-quality assurance standard in all areas.

Primary Duties & Responsibilities

• Achieve individual and team monthly collections targets, alongside individual monthly and annual objectives. • Make and receive calls to deal with account-level queries and disputes. Maintaining high quality in all scenarios and abiding by company policies and procedures. • Ensure all accounts follow the correct collections path, with a view to assist customers, partners, and colleagues in the resolution of issues. This can include escalating accounts to the Recoveries team for legal action review when required. • Correspond frequently with partners to ensure productive professional relationships, and to maximise collections• Correspond with Insolvency Practitioners when dealing with insolvent accounts, ensuring all paperwork is lodged correctly and dividends are maximised. • Attend and complete any mandatory Compliance training within required timeframes. • Other such duties and responsibilities as may reasonably be required from time to time.

Required:• Operated in a high volume, customer focused, result orientated environment with previous experience of Finance and/or Insurance • Excellent communication skills (both written & verbal), be self-motivated, business aware, able to work under pressure and able to organise & prioritise own & team’s workload without supervision• Negotiation and mathematical skills• Detail orientated• Experience/knowledge of how to deal with vulnerable customers • Microsoft Excel, PowerPoint, Word and Outlook intermediate

Preferred:• CICM qualified/student • Debt Collection experience

  • 25 days paid holiday plus Bank Holidays
  • Company Contribution of Pension
  • Free Car parking at the office
  • Collections incentive Bonus on Quarterly basis (not guaranteed) but based on Company set objectives and personal Objectives
  • Buy & Sell holiday option up to 1 week extra
  • Extra weeks holiday on hitting 10 year anniversary
  • Life assurance
  • Flexible working Hybrid (but predominantly at home currently)
  • Generous maternity, paternity and adoption benefits after one year’s service
  • Bereavement leave

If you think that you have the experience and skillset required for this position and would like to know more, click APPLY NOW!!!

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