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Operations Specialist

Employer
Quadrant Systems cc
Location
Benoni Benoni Ekurhuleni, South Africa
Salary
Competitive
Closing date
Jun 8, 2024

View more

Job Role
Other
Sector
Finance
Contract Type
Permanent
Hours
Full Time
Introduction
Preferably knowledge of credit products/loans
5+ years
Automation and robotics/AI
Recon ROBOT
Description
Work Location:
Towers West, Hybrid
More about the Area & Team:
The role is within the Personal Loans Product area which is responsible for all loan products to customers. Within the team, operations is a critical area that focuses on system and process enhancements to optimize customer and colleague experience

More about the project:
Problem to solve
Solution/Deliverable
Attractive Tech exposure
Automation of processes, recons etc.
Developing AI to execute BAU repetitive tasks
Support with investigations, analysis and operational remediation
Job Description / Responsibilities:

Review of credit bureau exceptions, investigate, drive resolution and re-submit rejected accounts
Implement AI solutions to process auto closures and other account fixes so data/analytical ability is required
Support Product rule review exercise on maintenance specific business rules
Execute credit balance remediation
Clear non disbursements
Recon ROBOT report daily and ensure no journal failures
review daily ops dashboard and ensure that issues are being resolved
address Loan general enquiries
account level screen prints for complaints / enquiries
document retrieval and review of exception reports
documenting all processes, understand systems etc.

Background and experience required:
Years of Experience
Industry Experience
Preferably knowledge of credit products/loans
5+ years
Must-have Skills (Mandatory Skills):
Include minimum years of experience required per skill
Automation and robotics/AI

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