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QA Voice Process

Employer
YO HR CONSULTANCY
Location
Gurgaon Gurgaon Haryana, Haryana, India
Salary
Competitive Salary
Closing date
May 2, 2024

View more

Job Role
Other
Sector
Finance
Contract Type
Permanent
Hours
Full Time
Experience: 1-2 Years

Location:
Gurgaon
JD: Audit Assignments towards achieving the KPI.• Sharing VOC to maximize the revenue with help of Audits Projects.• Sharing new ideas to enhance the revenue with the help of audits.• Providing Area of Improvements to Various Depts. Of Organizations.• Covering all the verticals for Audits of Organizations.• Calibrate calls with the Quality Analysts, team leaders, trainers and client. Drive Process control & Compliance in addition to managing Audit requirements Plan and strategize for project specific recruitment within defined time frames for BQM Review with internal respective process stakeholder, Review reports, session and action plan Closely investigate the internal escalation and close loop with action plan TNI Report to determine the types of training needed for the associates Pareto analysis to analyzes the frequency of problems or causes in a process

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