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Credit Controller (EE) - Eastern Cape, Port Elizabeth

Port Elizabeth Port Elizabeth, Eastern Cape Nelson Mandela Bay, South Africa
Closing date
Apr 24, 2024

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Job Role
Credit Control
Contract Type
Full Time
Our client, a prominent national brand, based in Port Elizabeth is currently looking to employ a Credit Controller.

An awesome career opportunity awaits you!

  • Relevant qualification essential.
  • Knowledge of Full Credit Control function.
  • Excellent verbal and written communication skills.
  • Good Interpersonal skills and customer service driven.
  • Analytical and Problem-solving skills.
  • Must have sound numerical skills, accuracy, and organised.
  • Must be able to produce reports using Microsoft Office.

Responsibilities, but not limited to:
Collections (End-to-End Process):

  • Collections on outstanding accounts as per assigned aging report.
  • Following protocol in line with Standard Operating Procedures (SOP) when dealing with different account aging buckets.
  • Receiving inbound calls/ensuring outbound quality call quota is reached daily/weekly/monthly.
  • Meeting monthly collection target and reducing portfolio risk (High Risk Accounts (90-120D).
  • Ensure all payment plans are adhered to.
  • Escalation and assistance of account related queries (Billing/Statements/Payments).
  • Ensure Debit Order return process is followed.
  • Follow-up on Broken PTP's and outstanding queries in-order to recover payment.
  • Manage Holds in line with Aging Bucket (Adding/Removing).
  • Accounts must be handed over to pre-legal after 120 days. Handover checklist to be completed and escalated to Senior to action.
  • All communication must be done in line with Standard Operating Procedures (Type and Time).
  • Detailed notes to be placed on Excalibur (Collection System) for all allocated accounts.

Administration / Customer Service:

  • Prepare documents for Adjustments/Refunds/Transfers/Bursaries/Payment Plan change for Campus Senior/National Senior.
  • Accurate processing of unallocated payments. To be reviewed by National Senior.
  • Work closely with admission team to resolve cancellation queries and close loop with customer.
  • Credit Balance investigation. Updating Notes on Excalibur.
  • Handle account queries or complaints and provide appropriate solution and alternatives.
  • Assisting and dealing with queries via IIE Assist (Freshdesk) and walk-ins when based at campus.
  • Build sustainable relationships with internal and external stakeholders through open and interactive communication in-order to resolve outstanding account queries.

3. Quality Management and Reporting:
  • Evaluation of all Key Performance Area.
  • Items such as quality of work, deadlines met, and query handling will be checked.
  • Quality of e-mails, calls and letters sent will be evaluated.
  • Quality of notes and information saved in Excalibur.
  • Reports and documents prepared and sent to Campus Senior/National Senior will be audited.

Kindly be advised that should you not receive a response within two weeks of applying, please consider your application unsuccessful.
Desired Skills:
  • accounts
  • debit orders
  • reports
  • customer service
  • credit control
  • recon

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