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Business Change Senior Manager, GSC's

Bangalore Bangalore Karnataka, Karnataka, India
Competitive Salary
Closing date
Apr 21, 2024

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Job Role
Contract Type
Full Time
Business: Wholesale Transformation

Open positions: 1

Role Title: Business Change Senior Manager, GSC's

Global Career Band: 4

Location (Country / City ): India - Bangalore/Gurgaon/Hyderabad

Why join us?
  • Wholesale Transformation is responsible for world-class strategic transformation of Wholesale banking through smart execution. We act as strategic partners to business and create world class digital capabilities that enable HSBC Wholesale to digitize at scale and simplify the lives of our colleagues & customers.
  • We are a team of ~500 globally and over 200 in India, driving design, business change, product ownership, simplification and automation across Wholesale Value Streams (Client Onboarding and Servicing, Global Payment Solutions, Global Trade & Receivables Finance, Capital Markets, Sustainability, Platforms & Regulatory programmes).

The Opportunity:

The purpose of this role is to successfully shape and execute against Wholesale's global strategic change agenda. Business Change Managers will collaborate with CMB & GB Business to successfully deliver Change The Bank (CTB) programmes to digitize our products, propositions and internal processes. They will have proven experience of successfully shaping and executing against the overall programme Objectives & Key Results (OKRs). They will be accountable for the timely and high quality delivery of programmes, adhering to HSBC core practices & frameworks (Change Framework, Value Streams, Agile). They will be responsible for managing programme outcomes, costs, headcount, risks and issues and will work to ensure benefits and values are realised.

What you'll do:
  • Lead and drive key engagements within Wholesale Transformation
  • Influence executive stakeholders (GM/MD/Director) working across global business and regions and maintaining a global perspective on business change
  • Develop business cases, proposals, presentations and other high impact documents for meetings and events being undertaken
  • Ensure accurate and timely delivery of management reports on key initiatives and projects that are being undertaken by actively engaging senior stakeholders.
  • Proactive planning and update on regular activities to track progress against plan
  • Chair Steering committee / working group meetings, from time to time as the case may be.
  • Provide consulting / project management expertise across initiatives globally.
  • Adhere strictly to compliance and operational risk controls in accordance with HSBC and regulatory standards, policies and practices; report concerns or observations in terms of control weaknesses, compliance breaches and operational risk impact


What you will need to succeed in the role:
  • 12+ years of relevant experience
  • Experience in developing business cases, proposals, presentations and other high impact documents for meetings and events being undertaken
  • Should have delivered projects with medium complexity and scope
  • Able to lead and influence a large group of people, who will not have a formal reporting relationship with the individual
  • Excellent inter-personal skills and analytical skills
  • Proven track record of project execution and delivery, and effective stakeholder management
  • Ability to operate well across cultures and in multi-cultural diverse work environments.
  • Resourceful - ability to leverage resources globally available to achieve goals.
  • Strong relationship management and program / change / project management skills.
  • Ability to co-ordinate with multiple stakeholders, and get necessary decisions taken within desired timelines

What additional skills will be good to have?
  • The role holder should have extensive knowledge and experience in one or more of the following areas - Client Services, Credit & Lending, Capital Markets, Global Payment Solutions, Global Trade & Receivables Finance, Regulatory Risk & Compliance, Sustainability

You'll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role."

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
  • Issued By HSBC Electronic Data Processing (India) Private LTD*


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