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Call Centre Operator

Adecco Personnel Limited
Wellington Wellington Greater Wellington, New Zealand
Competitive Salary
Closing date
May 4, 2024

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Job Role
Contract Type
Full Time
Are you an expert communicator with a knack for resolving financial matters? Do you thrive in a dynamic environment where every call brings a new challenge? If so, apply now.

Job Description:

As a Credit Control Call Center Representative, you will be at the forefront of managing our clients' accounts, ensuring timely payments, and resolving any outstanding issues. Your responsibilities will include:

  • Handling inbound and outbound calls to assist clients with their payment-related queries and concerns.
  • Negotiating payment arrangements and settlements to resolve outstanding debts.
  • Updating client accounts accurately and maintaining detailed records of all interactions.
  • Providing exceptional customer service while adhering to company policies and regulatory requirements.

What We Offer:

  • Stable hourly rate and performance-based incentives.
  • Comprehensive training program to equip you with the skills needed to excel in the role.
  • Opportunities for career growth and advancement within the company.
  • A supportive and collaborative work environment where your contributions are valued.

We are looking for:

  • Previous experience in a call centre environment, preferably in insurance
  • Strong communication skills with the ability to effectively engage with clients and resolve disputes.
  • Excellent negotiation and problem-solving abilities.
  • Attention to detail and proficiency in data entry.
  • Ability to work well under pressure and meet performance targets.

How to Apply:

Ready to take the next step in your career? To apply, please submit your resume along with a cover letter highlighting your relevant experience and why you'd be a great fit for this role. We look forward to welcoming you to our team!

"As one of the world's largest employers, we believe in talent not labels, and focus on the diverse and unique skills our people bring. Our commitment to equal opportunity, inclusion, and diversity is part of our broader dedication to respecting fundamental human rights across our value chain. We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged, and where difference is respected and valued."

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