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Operational Support Team Member

Starling Bank
Cardiff County, Wales, United Kingdom
Competitive Salary
Closing date
Apr 21, 2024

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Job Role
Contract Type
Full Time
Hello, we're Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our recruitment process:

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious.

Following your application being reviewed, you can expect the below:

Stage 1 - Role related interview with our Team Leads

About the role:

Want to learn more about banking and gain experience of a range of different areas of banking operations within a fast growing fintech environment? Then this is the role for you!

Joining our Operations Support team you will be joining an exciting and dynamic central support function working with all of our operational teams. No day is the same, you'll be working on tasks ranging from account management to account administration.

No banking experience is necessary; some of our current team members have made the move from hospitality, tourism and retail. We are looking for people who love a fast paced environment and are hungry to learn!

Everyone at Starling gets the chance to own interesting things from day one, and we're told one of the best things about working here is the ability to achieve a lot in a short space of time.

Working arrangements: The first 6 weeks will be spent full time in the office, following this period the team work 40% of the time in the office. This team work shifts between 8am - 8pm Monday - Sunday.

The Operational Support Team Member's responsibilities include:
  • Providing exceptional customer service via phone, email, and live chat
  • Perform a wide range of technical administrative processes across all operational functions
  • Support changing business requirements in a dynamic and fast paced environment
  • Maintaining high service standards and continually improving the service to our customers
  • Supporting a continuous improvement ethos within operations and the wider business
  • Working well within a dynamic team environment
  • Experience of working in a fast paced customer centric environment
  • Ability to react in a fast changing environment
  • Diligence and attention to detail with a focus on doing things right first time
  • Strong interpersonal skills
  • Excellent written and verbal communication
  • We are a fast moving, constantly changing business. Ability to positively adapt during periods of change
  • 25 days holiday (plus take your public holiday allowance whenever works best for you)
  • An extra day's holiday for your birthday
  • Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
  • 16 hours paid volunteering time a year
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary & group income protection
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Incentives refer a friend scheme
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

About us:

You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway.We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems.

Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

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