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Business Analyst GSC's

Bangalore Bangalore Karnataka, Karnataka, India
Competitive Salary
Closing date
Apr 21, 2024

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Job Role
Business Analyst
Contract Type
Full Time
Business: Risk & Compliance Transformation (RCT)

Open positions:1

Role Title: Business Analyst GSC's

Global Career Band: 5

Location (Country / City ): India- Bangalore/Gurgaon/Hyderabad

Recruiter Name : Geetika Gupta

The Opportunity:

  • Business Analysts are at the centre of how Transformation shapes, delivers and embeds change working with the business and our delivery partners. They are typically responsible for Requirements Management, Design, Change Management and Implementation Management. Business Analysts work collaboratively with delivery partners and subject matter experts in gathering, translating and clarifying requirements and defining design options. In systems related projects and programmes, the role holder will support technology delivery partners with the translation of business requirements and designs into more detailed functional requirements and designs, often representing the voice of the customer and business in these discussions.
  • The Business Analyst Change Management activities span from early change planning and audience analysis; through to designing and delivering change interventions (e.g. communications, training, support, organisation alignment); and tracking and taking actions on change readiness, adoption, and feedback. They are also responsible for Implementation Management, including planning, controlling and reporting on implementation of the change 'product', focusing on accelerating benefits and minimising risk during deployment. Implementation activities will also include managing implementation readiness and managing the early stages of implementation (e.g. pilot).

  • The role holder will work in Risk and Compliance Transformation (RCT) which manages the Change the Bank investment portfolio and associated transformation activity on behalf of and across the Risk and Compliance function globally. It is accountable for the global, cross functional change agenda, delivering mandatory/regulatory and strategic change programmes on behalf of Global Risk and Compliance, in partnership with regional teams and in support of business partner control needs. It designs, leads and delivers large scale, complex global change across multiple geographies and jurisdictions, impacting regions and business lines, including system, people and process changes, ensuring the change programmes adhere to the change standards laid out by HSBC and using mandated tools and methods.
  • Risk and Compliance Transformation is part of the Chief Operating Office (COO) sub function which is responsible for providing services to ensure the efficient and effective management and operational running of the function.

  • The Global Risk and Compliance function has responsibility for risk management covering retail and wholesale credit, market trading and treasury, operations, security and fraud risk, climate, risk models and risk strategy together with financial crime and compliance. This is done in support of HSBC's regions and global lines of business.
  • Risk & Compliance Transformation (CT) ensures effective and efficient definition, planning, management and execution of global change programmes related to financial crime risk, supporting the business teams and HSBC to meet its regulatory commitments and covers key areas such as money laundering, sanctions and anti-bribery and corruption.

What you'll do:

Principal Accountabilities: Value Creation
  • Employs an improvement mindset to identify and define issues or problems that are less obvious; participates actively and constructively in brainstorming meetings where problems are discussed and / or resolved
  • rings structure and order to undefined problems and/or large-scale problems, making them easier to address and solve
  • Uses systemic thinking and creativity in devising solution options
  • Evaluates relative costs, benefits and obstacles of potential solutions before implementing
  • Articulates or translates complex information in clear, meaningful and structured way to suit audience
  • Understands the Group's priorities, business drivers, competitors and competitive strategy to help drive strategically aligned solutions, considering aspects of risk/reward.
  • Questions small-scale business decisions that do not demonstrate alignment to the Group's commercial strategy
  • Anticipates issues and risks and acts to mitigate these quickly
  • Handles any unforeseen roadblocks swiftly and effectively
  • Thinks ahead to identify potential risks to service or performance and deals with them proactively; effectively manages review processes to identify quality issues early
  • Builds effective working relationships with analysis and design teams in our delivery partners and works well with external partners
  • Often acts as an expert across multiple projects or programmes simultaneously, guiding the teams on their requirements gathering, design, change or implementation approach. May conduct one off business research and analysis tasks related to programme or project scope.

Principal Accountabilities: Operational Performance
  • Defines requirements management processes and designs detailed business solutions and structures based on business requirements, challenges business intent in a constructive manner
  • Identifies areas of impact on the target operating model and designs activities to mitigate impact
  • Manages requirements traceability through design and delivery
  • Utilises financial skills to develop a high-level business case, considering investment and high level benefits
  • Manages the change implementation activities, including business readiness assessment (i.e. avoiding multiple change clashes), implementation pilot (including approach and checklists) and actual implementation (including reporting status and issues)
  • Manages the change audience through the commitment curve with communications, training and development
  • Supports reengineering of processes, where process is one of the many parts of the change, and provides detailed guidance on process design (considering risk, end-to-end and cost)
  • Supports the programme management with impact assessment for change requests on design, scope, time, budget or effort on programme plan and provides accurate estimates for handling new requirements, design changes and scope
  • Supports project or programme resourcing activities
  • Allocates tasks and objectives to other analysts on a project or programme

Principal Accountabilities: Capability and People Development
  • Promotes pace and energy within the team and leads by example
  • Understands differences between people as an opportunity to learn from varied viewpoints
  • Gains a clear understanding of others' point of view by listening, asking clarifying questions and reflecting back; encourages and facilitates open and honest debate with tact and integrity, even where sensitive issues are involved
  • Supports others design efforts where they have relevant experience and operates in a collaborative manner
  • Organises team engagement and motivation initiatives (e.g. learning and development opportunities, team networking events etc.)
  • Builds professional relationships and networks with people in or outside the team as part of day-to-day work
  • Seeks opportunities to work collaboratively across boundaries (e.g. with different teams, geographies, cultures etc.)
  • Manages a team and the performance of individuals against performance objectives and project or programme plan

Major Challenges (The challenges inherent in the role that require a continual test of the role holder's abilities)
  • Content heavy role - Business Analysts must demonstrate strong business knowledge and sound business sense, and stay abreast of the industry, business-wise and technology-wise.
  • Stakeholder complexity - Business Analysts will often need gather requirements and agree designs across business stakeholders, dealing with different interests and resolving disagreements and conflicts, and sometimes needing to challenge poor requirements and design decisions. They will often attend and lead these meetings or workshops with no Transformation supervision.
  • Multi-disciplinary - Business Analysts need to be able to shape business requirements and solution designs that encompass all aspects of the delivery (customer, people, process, policy, technology - system, data, infrastructure, etc.). Often Business Analysts will work across multiple projects at the same time.


What you will need to succeed in the role:

  • Good knowledge of HSBC Change Frameworks and delivery methodology including Agile techniques
  • Outstanding understanding of HSBC Group structures, processes, and objectives
  • Strong knowledge of the external environment - regulatory, political, competitors etc.
  • Process management and re-engineering knowledge
  • Business analysis, requirements gathering and design techniques
  • Change management and implementation management techniques and approaches

  • Proven track record as an analyst
  • Experience gathering requirements and conducting design activity, with a mix of business, operations and technology focused projects
  • Exposure to business case development and a sound understanding of how design enablers underpin business benefits
  • Strong experience of delivering change into different audiences and managing implementation in banking environments (branch, contact centre, trading floor, operations, head office etc).
  • Effective communication, inter-personal and negotiating skills
  • Excellent decision making and problem-solving ability
  • Sound judgmental skills to identify and resolve problems
  • Experience of managing resources using appropriate communication, delegation and planning skills
  • Ability to motivate and lead people, employing appropriate management styles
  • Proven ability to work across regions whilst maintaining a global perspective
  • Proven ability to work with senior stakeholders and business sponsors

  • Agile expertise
  • Business Analysis & Design
  • Business Case and Benefits Realisation
  • Delivery at Pace
  • Managing Change and Implementation
  • Process Re-engineering
  • Problem Solving and Critical Thinking
  • Engaging with Customers, Stakeholders and Colleagues
  • Working in a Dynamic Environment
  • Working Responsibly

Qualifications and Accreditations
  • Certified Business Analysis Professional (CBAP) - Optional
  • Lean Six Sigma Black Belt - Optional

You'll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role."

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
  • Issued By HSBC Electronic Data Processing (India) Private LTD*


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