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Collection Advisor

Platform Resourcing
Bassaleg, Newport, United Kingdom
Competitive Salary
Closing date
Apr 29, 2024

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Job Role
Contract Type
Full Time
Platform Resourcing is working with a highly successful Media company to find a hybrid Credit Controller based in Newport. They are expanding their team in an exciting time of growth, offering hybrid working along with long term progression opportunities. The company has a very low turnover in staff and offer stability with a friendly and supportive team that will provide excellent training once you start.

This role would ideally suit a candidate from a credit controlling/ arrears or debt collection background that has experience of dealing with customers who have fallen into arrears, having a varied work day, mixing customer service and administration. This is a permanent position and the company is looking to interview as soon as possible.

Credit Controller Benefits:

Competitive salary of £25,140 plus a £100 monthly bonus based on compliance that is completely achievable and reached by most members of the team monthly
Hybrid working, 3 days per week from home, 2 days in the office
Laptop and phone provided to work from home
Holidays - 25 days plus 8 statutory (Christmas shutdown too)
Hours - Monday to Friday 9am to 5pm
Free Parking
PensionCredit Controller Duties and Responsibilities

Chasing debt on daily basis via telephone, Email and letter.
Attempting to call debtors on the daily action list, aged debt and scrutiny queue.
Management of the Calls and Reviews within the CMS system.
Ensuring all conversations are recorded onto the diary management system.
Working towards achieving monthly cash collection targets
Reconciling accounts as and where necessary, considering eventualities such as unravelling accounts and reallocating as necessary.
Monitor and adjust credit limits to meet customer needs whilst avoiding the risk of bad debt.
Taking credit card payments over the phone directly onto the customer's account.
Negotiating repayment plans as and where necessary.
Liaising with Sales and Sales Managers in person and telephone/Email regarding the status of accounts and payment collections.
Preparing accounts for the Legal process
Raising queries as and when required.
Chasing outstanding queries from Sales.
Dealing with difficult customers, providing problem resolution.Credit Controller Essential Experience/ Skills:

Experience within a similar role within debt collection/ arrears customer service or credit control
Confident to call customers in arrears
Experience of arranging payment plans with customers
Able to prioritise workloads and competently schedule callbacks with customers
Able to manage own time during work from home
Excellent communication skills both written and verbal
IT Literate in Microsoft Word, Outlook and basic Excel
Team player, able to build relationships with team members as well as customersPrivacy and General Data Protection Policy

By applying for this position, you are giving consent for Platform Resourcing Limited to contact you regarding this vacancy and to discuss potential opportunities that would be seen to be in both parties' interest for the explicit reason of assisting you to find work. Your details will not be passed on to any prospective employer/s without your prior consent. Platform Resourcing will not share any of your details with any third parties unless deemed suitable by you as the applicant/data subject. The above is a general overview and should not be used as a comprehensive list of Platform Resourcing Limited's commitments. You can find more information on how we handle your data please see our Data Protection and General Data Protection Policy within our policies page on our company website.

If you have any questions, please call us on (phone number removed) before applying.

Platform Resourcing are advertising this vacancy and are acting as an employment agency

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